Dispatcher/AEMT - LifeFlight Event Medicine

Responsibilities

• Track inbound, staged, and outbound ambulances and medical assets at Event Medicine venues and events
• Maintain real-time awareness of all event medicine assets located at assigned venue/event
• Maintain real-time awareness of helicopter air ambulances operating in the Mid-Cumberland Region of Tennessee.
• Relay safety advisories, including weather updates and relevant environmental activity.
• Facilitate communications between ambulances and hospitals within Tennessee EMS Region 5.
• Facilitate requests for patient transports by external EMS agencies as needed at events.
• Assist with the coordination of Event Medicine and EMS resources/responses during mass casualty incidents or disasters.
• Facilitate interoperable communications.
• Maintain effective communication and coordination with Law enforcement, security teams, hospitals, EMS agencies, and emergency services.
• Understands the operations, updating, and applications of all communication equipment, including troubleshooting, and up to programming.
• Communicate information and emergency notifications to crew members in an efficient, concise, and courteous manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.
• TECHNICAL CAPABILITIES
• Listening (Intermediate):
• Actively engages in all forms of communication, showing genuine interest.
• Consistently applies the listening process: hear, understand, interpret, and respond.
• Recognizes and responds to non-verbal and paralinguistic cues including emotions, body language, tone, and behavior.
• Ensure speakers feel heard and understood.
• Skillfully paraphrases for clarity and support.
• Use open-ended questions to deepen understanding.
• Prioritizes focused attention, rescheduling if unable to be fully present.
• Decision Making (Novice):
• Makes multiple decisions impacting areas of direct responsibility.
• Takes full ownership of problems and outcomes.
• Decides effectively in fast-paced or changing environments.
• Consider a broad range of alternatives, including those beyond the immediate scope.
• Change Management (Novice):
• Applies a structured approach to adapt to workplace chan

Benefits

Additional Information

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: LifeFlight Event Medicine CRT & Comms Job Summary: The Dispatcher is responsible for coordinating medical support at event venues in conjunction with command staff and serves as the primary communication hub. When an injury or illness is reported, the Dispatcher receives emergency (911) or service calls, assesses urgency, gathers critical information, and dispatches appropriate medical personnel or resources. The Dispatcher monitors and tracks patient movement, unit locations, and response activities using radio communication, phone systems, and computer-aided dispatch (CAD) tools. Acting as a liaison between callers, field personnel, and command staff, the Dispatcher ensures timely, effective, and appropriate care. Responsibilities also include maintaining detailed and accurate incident documentation, prioritizing multiple requests, adhering to safety protocols, and ensuring confidentiality and compliance with established procedures. Schedule is event‑driven and may vary week to week based on operational needs. . Position Hours Part-time or full-time available Days, evenings & weekends Department Summary LifeFlight Event Medicine delivers comprehensive medical support for a wide range of events, including sporting events, festivals, and concerts. Services are tailored to meet event needs and budgets, with staffing options ranging from EMTs and paramedics to critical care flight nurses and advanced practice providers. The team follows established event medicine protocols to ensure timely, high-quality care for spectators. On-site clinicians maintain direct communication with Vanderbilt University Medical Center's Emergency Department, supported by a 24/7 emergency communications center-helping ensure every event is safe, responsive, and well-coordinated. Preferred Skills and Experience: 1+ years of experience in a public safety communicator/dispatch role 1+ years of AEMT experience on a 911 service Experience with public safety radio systems

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