Assistant Reservations Manager

About the role

- Sort all the correspondence in the order of priority and process the reservation to the set standard - Input, modify or cancel phone reservations into the system direcly and file accordingly - Access the GDS / CRS / Internet regularly and input these reservations into the system - Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period. - File all correspondence in a chronological and alphabetical order on a daily basis. - Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled. - Acquaint self with regular callers and acknowldge them by name. - Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM. - Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability. - Ascertain callers needs though open ended questions and try to sell higher yield rooms. - Use the correct guest history when making a reservation. - Remain up to date with all the new promotions for the hotel as well as the ACCOR Group. - Refer to the Credit Manager if credit facilities are required. - Obtain approval from the Front Desk for same day reservation or on near sell-out dates. - Refer requests for extension or change of payment for in-house guests to Front Desk. - Perform any other duties that may be assigned from time to time by the management. - Good interpersonal skills and self-confident. - Guest oriented and service minded, with attention to quality. - Good sales skills. - Dynamic. - Good presentation. - A thorough and organized approach.

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Company Intel

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