D2C Program Manager

Responsibilities

• Own the global program roadmap across all D2C initiatives, ensuring alignment of timelines, dependencies, and deliverables
• Build and maintain integrated project plans (e.g., Airtable, JIRA, or equivalent) across multiple teams and workstreams
• Drive execution across concurrent initiatives, ensuring delivery on time, within scope, and within budget
• Proactively identify, track, and resolve risks, blockers, issues, and interdependencies
• Manage agendas and drive content for key D2C public forums (monthly updates, deep dives, exec reviews, taskforce meetings)
• Deliver clear, concise, and actionable roadmap status updates to executive leadership
• Own day-to-day coordination with payments partners (e.g., PSPs, webstore vendors, orchestration platforms)
• Manage vendor deliverables, timelines, and maintenance schedules in partnership with internal teams
• Hold third-party partners accountable to performance, quality, and SLA commitments
• Partner closely with Playgami and internal platform teams on roadmaps, milestones, and rollout strategies
• Ensure seamless coordination of platform capabilities (payments, identity, CRM, web infrastructure) into D2C initiatives
• Implement and continuously improve program management processes, tools, and reporting frameworks
• Identify opportunities to streamline execution and scale D2C operations across the portfolio

Requirements

• 7+ years of experience in program management, operations, or product delivery in a complex, cross-functional environment
• Proven track record of managing large-scale, multi-stakeholder programs across global teams
• Experience in D2C, payments, e-commerce, or platform ecosystems (gaming experience is a strong plus)
• Strong understanding of payments ecosystems
• Exceptional stakeholder management, presentation, and communication skills - comfortable presenting and reporting to executive leadership
• Highly organised with strong attention to detail and ability to manage multiple priorities simultaneously
• Proactive, solutions-oriented mindset with a bias for action and accountability
• Bonus Points
• Experience working with webstores, digital commerce, or subscription systems
• Familiarity with enterprise project management tools (e.g. JIRA, Asana, Airtable, etc.)
• Experience managing third-party vendors and external partnerships
• Background in gaming, marketplaces, or consumer tech platforms
• Please ensure that the résumé/CV you attach is written in English.
• CA, CO, NJ, NY, and WA Annual Salary Range$80,000-$100,000 USD
• About Scopely

Additional Information

Scopely is seeking a D2C Program Manager to join our Direct-to-Consumer team on a remote basis in the US! At Scopely, we care deeply about inspiring play, every day - whether in our work environments alongside talented colleagues or through our deep connections with player communities. We are a global team of game lovers who develop, publish, and innovate the gaming industry, connecting millions of people worldwide daily. As a D2C Program Manager, you will lead the orchestration and delivery of our global D2C initiatives. This role will sit at the centre of a complex, cross-functional ecosystem spanning game teams, platform (Playgami), marketing, and external partners. Also, you will own the end-to-end program view-ensuring alignment across multiple workstreams, driving execution excellence, and enabling scalable, high-impact D2C outcomes across our portfolio. This is a highly visible role that requires strong program leadership, stakeholder management, and operational rigour.

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