Senior Manager, Revenue Operations, Americas

About the role

The Strategy & Operations team at Airwallex plays a pivotal role in driving the company's overall growth and efficiency. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, identify growth opportunities, and ensure Airwallex operates efficiently and effectively at scale.

Responsibilities

• Develop and execute the regional revenue operations strategy, priorities, and operating plans across all revenue-generating teams in North America.
• Build, document, and continuously improve end-to-end revenue processes from lead generation through opportunity management, forecasting, closing, and post-sale expansion and retention.
• Partner closely with Sales, Marketing, Account Management, Partnerships and Finance to define KPIs, build reporting and dashboards, and run analyses that inform go-to-market decisions and performance improvements.
• Design, operationalize, and administer revenue, commission, and commercial compensation frameworks in partnership with global Revenue Operations, Finance and regional leaders.
• Select, implement, and optimise the commercial tech stack for North America (for example CRM, sales engagement, forecasting and planning tools), including data quality, governance and user enablement.
• Establish and oversee regional system administration and support for commercial tools, ensuring teams have the resources, training and documentation needed to adopt new processes and tooling.
• Lead and support change management for new processes, tools, and incentive structures, ensuring clear communication, documentation and feedback loops with commercial teams.

Requirements

• We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
• 5+ years of experience in revenue operations, sales operations, commercial strategy, or a related analytical role supporting B2B go-to-market teams.
• Strong understanding of end-to-end sales and customer lifecycle processes, including lead management, pipeline management, forecasting, and post-sale account management or customer success.
• Proven experience using data and analytics to diagnose performance, build recommendations, and drive operational change with commercial stakeholders.
• Demonstrated ability to build and improve processes in high-growth or zero-to-one environments, with strong organisational and project management skills.
• Excellent communication

Benefits

Additional Information

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.

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