Office Manager

About the role

We are seeking a dedicated and personable Lead Medical Front Office Receptionist to join our team. As the first point of contact for patients, you will play a key role in creating a welcoming and supportive virtual experience. Your responsibilities will include managing phone calls, scheduling appointments, verifying insurance information, and supporting daily administrative tasks. This is an opportunity to make a positive impact in a dynamic and innovative healthcare setting.

Responsibilities

• Manage Operations: Answer phone calls, respond to inquiries, and direct messages to the appropriate staff members.
• Schedule Appointments and Maintain Calendars: Coordinate patient schedules, confirm appointments, and handle rescheduling as needed.
• Handle Patient Check-In and Check-Out: Verify demographic and insurance information, process forms, and ensure accurate documentation for billing and records.

Requirements

• Location: Lives in the Boston metropolitan area.
• Schedule: Monday-Thursday, 8:00 AM - 5:00 PM (W2 position, full-time, up to 40 hours per week).
• Education: High school diploma or equivalent.
• Experience: Minimum of 1 year as a receptionist in a medical clinic, hospital, or similar healthcare environment; or 3 years of comparable front office experience in a non-healthcare setting.
• Skills: Strong customer service and communication skills, with the ability to multitask and manage a fast-paced environment.
• Technology: Proficiency in Google applications, with a willingness to learn job-specific software (e.g., Slack, Zoom, Electronic Health Records).
• Preferred: Experience working with medical professionals and confidence interacting with a diverse patient population.
• Why Join Overstory Health?
• Make a Meaningful Impact: Help create a welcoming environment that supports individuals during critical times.
• Collaborate with Experts: Work alongside dedicated healthcare professionals passionate about improving mental health outcomes.
• Grow with Us: Enjoy opportunities for career development and advancement as we expand.
• Compensation & Benefits
• Competitive hourly range of $22-24/hr. and performance incentives
• Flexible time off policy (FTO)
• Comprehensive health insurance with no waiting period (medical, dental, vision)
• Short- and long-term disability coverage at no cost to employees
• 401(k) with company match up to 4% of income
• Supplemental benefits
• Apply now and be part of a mission-driven organization dedicated to transforming mental health care.

Benefits

Additional Information

Come Join Overstory Health as a Lead Medical Receptionist in Boston, MA Overstory Health is a newly launched startup building world-class, patient-centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for individuals with high-acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most. With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. As a growing organization, we offer an exciting opportunity to shape our care model, contribute to our mission, and grow your career as we expand.

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