Manager, Account Development (AMS) - Evening shift (15:30 - 00:00) CEST

About the role

Wrike is looking for a strategic and people-focused Manager, Account Development (AMS) -Evening shift (15:30 - 00:00 CEST) to lead and scale our efforts across the Americas region. In this M3-level leadership role , you will move beyond tactical execution to oversee full team operations, ensuring your team's activities are perfectly aligned with our global expansion strategy. You will report directly to the AVP of the ADM Organization (responsible for AMS and Europe) and focus on building a high-performing engine that drives growth and retention in the Americas market. Unlike player-coach roles, your primary mission is the strategic growth, coaching, and operational excellence of your team of individual contributors. Team Dynamics: You will join a high-caliber global leadership team, working closely with the AVP of ADM and fellow managers across Europe. Your team supporting the AMS region is characterized by its ambition and collaborative spirit, relying on your strategic guidance to navigate a competitive market. Our Work Style: Strategic Alignment: We focus on the "why" behind our work, ensuring every team member is connected to Wrike's global mission. Continuous Improvement: We promote a culture of feedback and open dialogue, constantly refining our communication and sales tactics. Innovative Environment: We lead the market by using our own product and cutting-edge AI to manage our work and forecast our future.

Responsibilities

• Team Operations & Strategy: Oversee day-to-day operations for the AMS ADM team, communicating and implementing regional strategies to achieve aggressive growth and retention goals.
• Performance Accountability: Take full ownership of achieving team-level business outcomes and goals, ensuring consistent project execution and quota attainment across the AMS region.
• Motivating and Driving the team : Finding the Why's and What's In It For Me's for each team member and being prepared to work with different motivation types
• Innovation and Experimentation : Support global ADM initiatives in the MVP format - from launching new products to deploying the innovative account engagement tactics. Quickly test what's working, repeating, and scaling
• AI Strategy & Analysis: Architect data-backed sales plans and territory analysis using AI tools like Gemini and Wrike AI. You will leverage AI to evaluate call quality and provide predictive forecasting to the Director.
• Talent Management: Lead the hiring and onboarding of new individual contributors, focusing on cultural alignment and immediate performance integration.
• Coaching & Mentoring: Drive the professional growth of your team by coaching, and mentoring to prepare them for future advancement.
• Cross-Functional Partnership: Orchestrate teamwork across regions, collaborating with your counterparts in EMEA to streamline workflows and implement global best practices.
• Operational Efficiency: Identify and implement new approaches to optimize processes and automate tasks, significantly boosting the team's efficiency and output.
• Your Qualifications:
• Experience: Proven experience in SaaS sales and customer success management, with a solid understanding of the industry, competitors, and key financial metrics.
• Leadership Depth: Demonstrated ability to manage team operations, set clear SMART goals, and handle difficult conversations with clarity and empathy.
• Strategic Thinking: Ability to cascade the company's strategic vision into actionable team OKRs, ensuring every team member understands "the how" and "the what" of their mission.
• Context Awareness : Being vocal about how the global initiatives align or misalign with the specifics of the segment. Being prepared to adjust the strategies to achieve the best business outcomes
• Communication Mastery: Expert in verbal and written communication, capable of motivating a diverse team and tailoring messages for stakeholders at the Director level.
• Problem Solving: Skilled at analyzing root causes of departmental challenges and developing informed solutions to improve overall performance.
• Standout Qualities:
• Business Acumen: Well-versed in company budget operations and current tech trends, with the ability to translate macro trends into territory advantages.
• Startup mentality: Being comfortable working in a "scrappy" mode, constantly changing direction, not holding on to things that aren't effective just because "that's how it was for a long time".
• Proficiency with SMB customer segment : Understanding how to effectively manage very large Books of Business consisting of hundreds of accounts.

Benefits

Additional Information

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together.

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