Lead Service Delivery Consultant (Investment/Asset Management)

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What makes us Us! For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients Why is this role important to us? The Lead Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension. Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach, and mentor less experienced consultants. In this key role, you will work on client sites to provide support and solutions to overcome issues encountered by the customer and to optimize the usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and gain experience in a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us! Tasks and Responsibilities: You will be the key contact for our clients regarding production support and help manage the relationship. Establish and maintain a network at several levels at the client, including management, and be regarded as a trusted advisor by the client to build a mutually beneficial long-term partnership. Analyze problems and issues which occur in the solutions and the system operations of SimCorp services at clients' production environment on a wide range of topics collaboratively to provide convincing and timely solutions to our client within agreed SLAs. Advise and service our client users in collaboration on configuration maintenance and enhancement by providing solutions related to the usage of SimCorp services and beyond to ensure that the client uses SimCorp services in an optimal, future-oriented way. Cooperate closely with other professionals within SimCorp on a global level by way of specialist roles to share knowledge and ensure efficient solutions for the client. Act as a coach or mentor and review the work of others. Influence others regarding general practices and procedures within your own field. You will be required to work on client sites. Weekend/Public Holiday work is required on occasion. Working extended hours might also be required on occasion. Your Qualifications: A degree in finance/economics/mathematics/computer science. Knowledge in financial issues - theoretical as well as practical Minimum 5 years' experience within asset management, funds management or custodian. Experience in the operation and support of front-to-back investment management solutions You are good at working on & prioritizing multiple tasks at the same time. Proactive nature, service-minded and a natural drive for problem solving, enthusiastic, committed, result-oriented, and able to thrive under pressure Excellent client communication and presentation skills including listening skills, and fluency in English (spoken and written) Expertise in SQL, data extraction, and data loading; risk operations background is a strong plus. Others: You will be required to be onsite at the client's Central Business District (CBD) location as per project requirements. Otherwise, a hybrid working arrangement will be followed. Weekend/Public holiday works are required on occasion (will be compensated accordingly) Working extended hours might also be required on occasion (will be compensated accordingly)

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