Customer Service Advisor

Responsibilities

• Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
• Handle all customer interactions in a prompt, professional and knowledgeable manner.
• Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
• Provide a value add service that enhances the customer experience and builds our brand and service reputation.
• Capture, maintain and ensure quality of customer data.
• In emergency situations you will correspond with rescue workers.
• Highlight and escalate issues as necessary.
• What distinguishes you?
• Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.
• Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
• A passion for delivering first class customer service.
• Excellent verbal and written communication skills
• Good social and interpersonal skills, personable with strong emotional intelligence.
• Good listening skills.
• Excellent problem solving skills.
• Quality focused with attention to detail.
• A warm, helpful and positive approach.
• Dynamic, proactive, confident, self-motivated and driven to succeed.
• Premium Brand Attitude
• High affinity for a premium car manufacturer, automobile industry and future technologies
• Technical understanding and proficient computer literacy
• Interest in innovative communication media
• Stress resistance in emergency situations
• High degree of reliability, teamwork skills and flexibility
• Able to respond to customers from different countries
• Geographical and traffic regulation knowledge would be an advantage
• Flexibility in hours of work/shift patterns.
• Operational Hours: 7-day shift operation:
• 7-day operation - 08:30 -20:30
• Full Time Opportunities

Additional Information

We are currently looking for an experienced Customer Service Advisor to join one of our campaigns for a leading, Premium Car Manufacturer.

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Company Intel

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