Remote Engineer

Requirements

• Bachelor's or Master's Degree or equivalent.
• Post-graduate, certification, and/or license may be required.
• Typically, at least 1-2+ years relevant experience.
• Additional Details
• This job has a full time weekly schedule.
• Travel Required:
• No
• Shift:
• Day
• Duration:
• No End Date
• Job Function:
• Services & Support

Benefits

Additional Information

Job Description Provides remote hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions, in support of Agilent's product portfolio. Responsibilities may include technical support, troubleshooting customers' applications and delivering consulting and education services, using telephone and internet collaboration and e-Learning platforms. May focus on repair or refurbishment of complex instruments/systems/solutions in an Agilent service center or refurbishment facility, applying a high level of technical knowledge/skill of various instruments/systems/solutions and periodically serving as an expert resource to the product support and field teams. May support 3rd party products and occasionally visit customer site. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provide highly qualified leads to sales.

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Company Intel

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