Agency Appointments Manager

Responsibilities

• Leading, motivating and developing a team responsible for onboarding intermediary firms and advisers
• Managing onboarding risk processes and applying robust control frameworks to support decision making
• Assessing financial and business intelligence to recommend appropriate onboarding outcomes
• Reviewing and enhancing operational controls to ensure compliance with regulatory and internal standards
• Overseeing quality checks, complaint handling, breach reporting and issue resolution
• Analysing MI and performance data to improve service delivery, efficiency and customer outcomes
• Building strong relationships with internal stakeholders, external partners and key business areas
• Leading projects and continuous improvement initiatives to strengthen risk management and onboarding processes
• Who we're looking for:
• Proven experience within financial services, with a strong understanding of the UK market
• Strong knowledge of FCA regulations, compliance frameworks and risk management principles
• Experience managing or leading teams, with the ability to drive performance and development
• Understanding of onboarding governance, intermediary structures and contractual arrangements
• Ability to interpret financial and business data to support risk-based decision making
• Experience improving processes, controls and operational efficiency
• Strong stakeholder management and communication skills across all levels
• Knowledge of systems and tools used in onboarding, due diligence and business intelligence
• Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer - both for our own products and at a range of high street stores and online
• We're creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
• At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
• We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
• It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Benefits

Additional Information

We're looking for an Agency Appointments Manager to join our team. This is a key leadership role responsible for overseeing the onboarding of intermediary firms and advisers, ensuring robust risk assessment and compliance from the outset. You'll lead a high-performing team, strengthen control frameworks, and work closely with stakeholders across the business to drive efficient, compliant and high-quality onboarding processes. This role offers the opportunity to make a meaningful impact within a regulated environment while supporting strong customer and business outcomes.

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