Lead, Global Account Operations & Projects

About the role

In this role you will lead high impact, along with efficiency, projects to support the Key Accounts team across the globe in areas connected to product, marketing, finance, compliance, and support. You will work closely with the KA Commercial team to validate data, generate insights to measure the impact of the projects you lead, and coordinate responses when chain level issues arise (e.g., misconfigurations, payment problems, etc.), including impact assessment, stakeholder communications, and remediation. You will help deliver operational efficiencies and scalable improvements that support partner experience, business growth and keep initiatives aligned with Key Accounts priorities and the wider business goals. In this Role, you'll get to: Work in diverse type of projects. Every quarter you will be part of a prioritization exercise to identify the most impactful initiatives for you to lead or support. Working on these projects will give you deep, cross-functional exposure to teams across Key Accounts and Agoda, while strengthening your understanding of Agoda's business, planning, and operations. You will own the role of AI ambassador for the team, driving adoption and effective use of AI tools to streamline workflows, increase project throughput, and reduce operational churn. Find below some of your responsibilities as KA Project Manager: Act as the intermediary for Key Accounts on topics that is not purely commercial such as operations processes, tax and compliance roll-outs, extranet & connectivity changes, finance and collections flows Own and drive core projects that support strategic initiatives, operations support, and ad hoc escalations, including end-to-end project planning with clear milestones and communication to key stakeholders and wider project teams Build, collect and analyze key data, undertaking yourself or with the help the Analysts team for detailed data analysis Lead escalations end to end-from scoping to resolution and closure-with clear accountability Collaborate with other parts of Agoda (product, connectivity, support) to identify dependencies Ensure that the wider Key Accounts are regularly updated on the project activities and consulted on key decisions in a timely and proactive manner Help maintain Key Accounts health by triaging ad hoc requests, prioritizing them against impact and urgency, and driving timely execution and stakeholder updates Establish clear project governance, including scope definition, ownership, decision logs, and change control Identify and pilot AI-driven opportunities to automate repetitive workflows and improve project delivery spee

Benefits

Additional Information

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us. About Agoda Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world. Get to Know our Team: The Key Accounts (KA) team of Agoda serves our Global Chain Partners to ensure satisfying results. The KA team manages our largest hotel chains end to end across commercial, strategic projects and operations. The KA Ops & Projects team act as the intermediary between KA commercial and almost every central function such as Product, Finance, Tax, Connectivity, AST, Legal running strategic projects, incident management, compliance process for chain level operations. Together we work to improve the quality and efficiency of our customer and partner support processes. Working with the Key Accounts Operations team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a data-driven environment, eager to move fast and learn through experimentation and AI adoption. A clear focus on supporting our partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda's business performance.

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