Convention Technology Expert (Convention Services)
External
Cox Automotive · RemoteFull-timeRemoteToday
Routing
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Benefits
Job DescriptionTHE LOCATION OF THIS POSITION IS THE MOBILE CONVENTION CENTER, LOCATED AT 1 S Water St, Mobile, AL 36602.THIS POSITION IS REQUIRED ON-SITE AT THE CONVENTION CENTER ALL WORKING DAYSPrimary Responsibilities and Essential FunctionsSubject Matter Expert (SME) - Deep/Broad Technical, Hospitality & Product KnowledgePossesses a deeper understanding of the network and is knowledgeable of the principles and processes involved in products and services in Cox's Hospitality environments.Acquires, maintains, and stays current on technical knowledge and Hospitality products which may change over time by attending ongoing job-related training to include initial training, refresher training, as well as product and service updates.Study and interpret technical specifications for new equipment/applications to evaluate feasibility of operational deployment and translate any downstream impacts for troubleshooting.Expected to maintain and grow their level of technical expertise through industry related continuing education.Focused Project Support and TroubleshootingScope of work focuses on larger, multi-customer, complex, market-wide issues and/or improvement opportunities.Assigned tasks that are complex in nature, supporting all Hospitality products/services. Duties may vary year to year based on targets or areas identified for focus.Tasked with providing focused resolution of Project, Property and/or Network escalations, tech virtualizations, utilization, Chronic issues, and property monitoring.May assist other technicians with complex customer resolution of issues; isolate the origin of trouble/issues; and investigate and remediate root causes.Technical Consulting / Community of AdvisorsServes in an advisory capacity to Hospitality Field Operations leaders, technicians, and boundary partners through knowledge sharing, expertise, and experience.Advise, consult, and report on areas of focus, concern, and/or opportunity. May serve as a technical resource to other regional, market and operations leaders including the NOC (Network Operations Center) and SD (Service Desk).Facilitates/participates in a cross-regional community of Field Technology Experts who meet periodically to leverage cross-functional/cross-regional expertise and to identify synergies and economies.As a contributor to the community of Field Technology Experts, evaluate and capitalize on leading practices; self-govern protocols; refine/recommend processes across regions and businesses to ensure both uniformity and flexibility to enable a rapid collaborative response to outages; resolves common technical issues; and supplement technical expertise across the footprint.Monitoring, Analysis, Trending & ReportingSupports back-office troubleshooting related to front line interface and troubleshooting applications, and to understand the mechanics of and interconnections between tracking and work routing systems.Provides analysis and reporting of trends and mines data and surfaces potential issues root cause from analysis of these systems' data.Reviews data and interprets/translates the impact on operations which aids in interpretation and refinement of focus on priorities for work.Reports on chronic issues addressing network and property health; and looks for root causes.System ImprovementWill participate in or conduct analyses involving trending, and broader impacts to the business and/or customers. The role will accordingly make recommendations regarding operational impacts and identify opportunities for streamlining, improvemenHealth insuranceRemote work optionsFlexible schedule
Additional Information
Company Cox Communications, Inc. Job Family Group Technical Operations Job Profile Field Technology Expert Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day
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