(US) AI Solutions Specialist

Requirements

• AI Fluency: A solid understanding of AI/LLM concepts and the ability to translate "agentic" capabilities into practical business outcomes without requiring deep software engineering skills (AI Aptitude)
• Practical experience with workflow automation and orchestration tools (n8n, Make, Zapier, or equivalent) to connect systems and automate processes without writing production code (Workflow Automation)
• Analytical Fluency: Ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights and recommendations (Analytics)
• Strategic Communication: Ability to present AI outcomes and program results to internal stakeholders, framing technical capabilities in terms of business value (Communication)
• Judgment about responsible AI deployment - understanding where AI adds value and where human judgment is required, especially in a regulated, customer-trust-sensitive environment (Judgment / Risk)
• Ownership mindset: bias toward execution, comfort with ambiguity, and a track record of following through on initiatives end-to-end (Ownership)
• Experience with CRM or Customer Success platforms (Salesforce, Gainsight, or similar) (Systems Knowledge)
• Ability to work collaboratively across teams and influence without authority (Collaboration)
• Bachelor's degree, or equivalent combination of education and relevant experience (Education)

Additional Information

As an AI Solutions Specialist, you will be a hands-on contributor on PointClickCare's Customer Experience team, bridging the worlds of AI-powered customer success and intelligent workflow automation to drive measurable outcomes across the customer lifecycle. This role exists to bring together the strategic mindset of an Agentic Customer Success Manager with a practical ability to configure, connect, and optimize AI solutions - without requiring deep software engineering expertise. You will work across enterprise platforms (Salesforce, Gainsight, Gong, and others), identifying high-value use cases, building and maintaining agentic workflows and automations, and partnering cross-functionally to embed AI into core customer engagement processes. You will use tools like prompt engineering, workflow orchestration platforms (n8n, Make, Zapier), and LLM APIs to build practical solutions - translating business needs into working automations rather than production-grade software. This role is critical to PointClickCare's strategy of scaling customer success and support through AI: it provides the hands-on capacity to identify use cases, stand up intelligent workflows, and continuously optimize them based on real performance data - freeing senior technical resources to focus on the most complex engineering challenges.

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