#EG Change Management Specialist (IT & AI)

Responsibilities

• Develop and execute change management strategies and plans that drive adoption and minimise resistance for IT-related projects.
• Partner with project managers, developers, solution owners, and internal stakeholders to align change activities with project timelines and objectives.
• Conduct impact assessments , stakeholder analysis, and readiness evaluations to identify change risks and opportunities.
• Design and deliver communication, engagement, and training plans that foster understanding and commitment to new initiatives.
• Support internal clients (departments and business units) in embedding new processes and technologies into day-to-day operations.
• Track and measure change adoption metrics and report progress to leadership.
• Provide input to project governance and ensure business continuity through transition.
• Contribute to the continuous improvement of the organisation's change management framework and toolkits.
• Stay abreast of emerging technologies, especially in AI and automation , to anticipate change impacts and support related projects.
• Bachelor's degree in Business, Communications, IT, or a related field.
• At least 3 years of experience in change management within IT or digital transformation environments.
• Familiarity with change management frameworks (e.g., ADKAR, Prosci, Kotter) preferred.
• Exposure to or involvement in AI, analytics, or automation projects is a plus.
• Experience with visual and eDM design (e.g. Figma, Adobe Photoshop or illustrator) is a strong plus.
• Strong stakeholder management, facilitation, and communication skills.
• Demonstrated ability to manage multiple initiatives and work effectively in a cross-functional team environment.
• Experience supporting internal clients or shared services functions within large organisations is desirable.
• Why Join NCS
• Lead high-impact AI management consulting programs for major enterprises and public sector clients.
• Shape enterprise strategies and governance frameworks that drive real transformation.
• Work with a talented, multidisciplinary team in a collaborative environment.
• Competitive compensation and strong professional development support.
• We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
• Together, we make the extraordinary happen.
• Learn more about us at ncs.co and visit our LinkedIn career site.
• Scam Alert
• We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Additional Information

We are seeking a proactive and collaborative Change Management Specialist to support organisational transformation and adoption across IT-related initiatives. The ideal candidate will have at least 3 years of experience in managing change for technology projects and a solid understanding of how change impacts people, processes, and systems. Experience with copywriting and visual design tools will be considered a strong advantage. This role partners closely with internal business units and technical teams to ensure smooth adoption of new systems, tools, and ways of working.

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