Head of Revenue Operations

About the role

Novellia is at an inflection point. We closed our Series A, we have a strong and growing commercial pipeline, and we are operating in one of the most competitive and fast-moving segments of the healthcare data market. Our deals are large, high-stakes, and multi-stakeholder, requiring months of coordination across internal teams and external navigation of procurement, legal, and clinical stakeholders on the pharma side. The opportunity in front of us is real, and over the next 12 to 18 months our primary challenge is building the operational muscle to convert our pipeline efficiently, forecast with confidence, and scale without losing the speed and judgment that got us here. As our first dedicated Revenue Operations leader, you will build the systems, processes, analytics, and operating cadence that give Novellia's commercial organization the precision and predictability it needs to grow. Today our commercial team includes two senior Account Executives and two SDRs, and we use HubSpot as our CRM with room to mature how we use it. You will own the infrastructure that connects sales, client solutions, growth, and marketing into a single coordinated revenue motion, and you will be the person leadership turns to when they need to understand where we are, where we are headed, and what is getting in the way. This is a hands-on individual contributor role with direct ownership of GTM operations from day one and an explicit mandate to build and lead the Revenue Operations function as the business scales. You will report to the Head of Sales and serve as a key strategic partner to senior leadership. This role is best suited for someone who is energized by turning vision into reality, equally comfortable in a spreadsheet, a strategy discussion, and a CRM workflow. You are a builder at heart who thrives in ambiguity, creates structure where none exists, and understands how operational excellence drives business outcomes.

Responsibilities

• GTM technology stack: Manage the architecture, administration, and optimization of Novellia's CRM (HubSpot), sales engagement, reporting, and analytics tools. Ensure data quality, system reliability, and strong user adoption across the commercial team.
• Sales process and enablement: Develop and maintain sales playbooks, account prioritization frameworks, stage definitions, and qualification standards that support complex enterprise sales into pharma and biotech. Build onboarding infrastructure that helps new team members ramp quickly.
• Deal operations: Create structure around enterprise contracting, deal reviews, pricing workflows, data licensing arrangements, and revenue tracking. Partner with finance and legal to ensure operational rigor throughout the deal lifecycle.
• Cross-functional revenue operations: Serve as the connective tissue between sales, client solutions, growth, marketing, and finance. Own the lead-to-revenue process, attribution frameworks, and renewal and expansion operations.
• Team building: Define what the Revenue Operations function should become as commercial complexity grows. Hire and develop future team members as the business scales.
• WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 12 MONTHS
• HubSpot is clean, consistently used, and trusted as the single source of truth for commercial data across the team.
• Leadership has a reliable weekly forecast they can bring to the board, with pipeline coverage, stage progression, and revenue attainment tracked in real time.
• Sales, client solutions, growth, and marketing are operating off a shared revenue motion with clear handoffs, attribution, and accountability at each stage

Benefits

Additional Information

Head of Revenue Operations New York City - Reports to Head of Sales - Full-time - Senior IC with team growth path ABOUT NOVELLIA Novellia is the first and only company that lets anyone in the US gain access to nearly a decade of their health data in under 30 seconds, 100% free. Our mission is simple but bold: give people ownership of their health information and use it to change lives. We are the only patient-powered real-world data platform delivering comprehensive, patient-authorized longitudinal health insights to accelerate biopharma innovation. Unlike traditional RWD providers who deliver fragmented institutional data, we empower patients to access 15+ years of their health records, then transform these complete health journeys into fit-for-purpose datasets for evidence generation, regulatory submissions, and market access. We are growing 5x year over year, have raised close to $30M in funding, and are backed by tier-1 investors including Spark Capital, Khosla Ventures, and Bling Capital.

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