Working Supervisor - Credit Management & Customer Master Data (O2C)

Responsibilities

• Operational Responsibilities
• Oversee daily credit operations including credit investigations, credit scoring, limit recommendations, and periodic reviews.
• Ensure accuracy & compliance of customer master data across SAP S/4HANA, HighRadius CRD Cloud, Emagia & Informatica systems.
• Partner with Sales and Customer Service to resolve credit holds, onboarding issues, and customer set-up challenges.
• Maintain adherence to SOX, internal controls, and O2C data governance standards.
• Review and approve team decisions for credit limits, master data changes, and required escalations.
• People Leadership
• Directly supervise a team of credit and customer master data analysts (10-15 depending on O2C organizational structure).
• Provide coaching, development planning, objective-setting, and performance evaluations.
• Manage scheduling, workload balancing, and upskilling to ensure SLAs and KPIs are consistently met.
• Promote a customer-focused, high-accountability team culture.
• Stakeholder Collaboration
• Engage regularly with business segment leaders, Sales, Customer Service, and onshore Credit leadership.
• Communicate credit decisions, root causes for delays, and improvement opportunities effectively in English.
• Support escalations related to credit holds, master data accuracy, and order processing.
• Continuous Improvement
• Contribute to enhancements in credit scoring, automation, and master data workflows.
• Support system and process improvement initiatives involving HighRadius and SAP S/4HANA.
• Identify gaps and propose solutions to improve cycle time, data quality, and customer experience.
• Required Qualifications
• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 5+ years of experience in Credit Management, O2C, Customer Master Data, or related functions.
• Experience working in SAP S/4HANA and HighRadius (CRD, DMS).
• Strong English communication skills (written and verbal).
• Prior exposure to working with Sales and Customer Service partners.
• Strong analytical skills with attention to accuracy and compliance.

Requirements

• Experience supervising or mentoring team members (formal or informal leadership).
• Experience in a shared services or multinational environment.
• Knowledge of O2C processes, data governance, and credit scoring tools.
• Training in process improvement (Lean/Six Sigma).
• Competencies
• Customer-centric mindset
• Problem solving & decision making
• Relationship building & influencing
• Time management & prioritization
• Detail-oriented
• Team leadership potential
• A bachelor's degree in Finance, Accounting, Business, or a related field with at least 4 years experience, with at least 1 year experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong leadership skills are crucial for managing a team of finance professionals effectively.
• In depth knowledge of financial principles, including budgeting, forecasting, and financial reporting.
• Strong communication skills and ability to communicate complex financial information clearly to both team members and senior management.
• Proficiency in analyzing financial data, identifying trends, and making strategic decisions.
• Certifications like the Chartered Financial Analyst (CFA) or Certified Public Accountant (CPA).

Additional Information

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

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