Principal Customer Success Manager - Remote

Responsibilities

• Serve as a member of the customer success leadership team with the goal of building customer advocacy and voice of the customer.
• Mentor/coach Sr. CSMs to uplevel their strategic customer engagement.
• Support/Advise the customer success team with risk mitigation and opportunities, by building success plans impacting retention and growth.
• Act as the trusted partner for your portfolio of 7 figure clients throughout their customer lifecycle.
• Regular interaction with Nuvolo sales team and execute sales methodology including key stakeholder mapping, building champions, and forecasting growth opportunities.
• Help foster adoption by raising client awareness and leveraging new product features and functionality.
• Maintain a consistent record of client engagement, issues, and resolutions through internal and external communication.

Requirements

• 10+ years of experience in customer success.
• Interest in influencing internal and external key decision makers to drive product value and financial growth.
• Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
• Exceptional verbal and written communication skills, including displaying technical acumen, strategic leadership and problem-solving skills. Ability to deliver difficult messages to strategic partners, with intentional preparation and framing.
• A proven record of retaining and growing multiple enterprise client relationships.
• Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.
• Ability to work independently, while strategically leading customers and influencing internal strategy/investment/roadmaps.
• Core Competencies:
• Leads with curiosity
• Anticipates change based on knowledge and intuition
• Demonstrates grit via passion and perseverance
• Problem solver utilizing healthy combination of process and creativity
• Adaptable to change
• Annual Base Salary Range or Hourly Base Pay Range:
• $117,831.66 - $150,100.00 Compensation Type:
• Salary Incentive Eligible:
• Yes Sales Commission Eligible:
• No
• Thrive at work and at home:
• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt supp

Benefits

Additional Information

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual

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