Skip to main content
Back to jobs

Contact Representative

External
$56K–$86K/yrFull-timeOn-siteToday
GoAwsRest
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role


About the role

WHAT IS SMALL BUSINESS/SELF EMPLOYED (SB/SE) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): SBSE CAMP COLL REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE GS-8 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position must include: Reviewing tax records, reports, documents or similar records for discrepancies and making necessary changes/corrections. Researching and adjusting customer accounts. Collecting taxpayer debt. Providing explanations in response to specific inquiries. Reviewing particular circumstances of individuals and applying regulatory requirements that will best meet their needs. Interpreting complex laws, regulations and written guidelines. Communicating orally with people from different social backgrounds in order to resolve problems and provide advice/guidance. Writing correspondence in response to inquiries for technical information and performing administrative and clerical processes using a computer. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-5, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.


Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Internal Revenue Service? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect