Director of Member Support

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About Minno Minno is a global media and technology company based in Nashville, Tennessee, on a mission to help kids and families experience Jesus every day through media and technology. Founded in 2019, Minno is building the most trusted Christian media brand for the next generation. Through our streaming platform, original programming, publishing, and digital presence, we spark children's curiosity about God and the Bible, support parents, and create joyful, lasting faith experiences for families worldwide. We're a fast-growing startup - powered by a mission-driven team with experience at Amazon, PBS KIDS, Duolingo, Disney, DreamWorks Animation, Noggin, and leading studios and startups. Our growth has placed us in the top 1% of direct-to-consumer subscription businesses, and we are scaling rapidly following the close of our Series A round, led by Konvoy Ventures. Minno is a Nashville-based global media company serving Christian kids and families through: Minno Kids: Our flagship ad-free streaming platform experiencing triple-digit growth Minno Originals: Award-winning original programming including "Laugh and Grow Bible for Kids" and "Young David" YouTube channel : The fastest-growing Christian kids' channels with triple-digit year-over-year growth Minno Press : Our successful publishing unit behind bestselling children's titles, including the award-winning "Minno Laugh & Grow Bible for Kids." We differentiate ourselves through creative excellence, faithful curation, parent partnership, and a global vision that honors the diversity of the Church. Minno is a public benefit corporation, and our mission fuels everything we do. Minno uniquely differentiates itself by promising: Experiential Excellence: Top-tier quality that changes expectations and raises the bar for Christian content. Safe Entertaining Christian Content: Kid-friendly, entertaining, engaging, age-appropriate, and Biblically aligned content. Practical Faith Support: Resources that cultivate faith, invite conversation, and foster spiritual growth. Values the Global Church: Honoring the diversity of the global church and people as image bearers of God. As a public benefit corporation, Minno is committed to helping kids and their families experience Jesus every day through media and technology. This mission drives everything we do. Position Overview Minno is hiring a Director of Member Support to build and scale a high-performing support operation that delivers fast, reliable, and high-quality experiences to our members. This leader will own the full support ecosystem-team, tools, workflows, and performance-ensuring that every interaction reflects Minno's commitment to serving Christian families with excellence and care. This is a hands-on operator role. You will design and optimize our support systems (Zendesk), establish clear service standards, and build a team capable of delivering consistent results as we scale. You will also serve as the voice of the member within the organization, translating support data and trends into actionable insights that improve product, reduce friction, and strengthen retention. This role reports to the Chief Product Officer and starts with a small team, with responsibility to scale over time. Impact and Opportunity Joining Minno as the Director of Member Support means stepping into a critical leadership role where you will define and scale how families experience support at every stage of their journey. You will build and lead a high-performing support operation that delivers fast, reliable, and high-quality service, ensuring every interaction reflects Minno's commitment to excellence and care. This role goes beyond managing a team-you will design the systems, workflows, and standards that enable consistent, scalable support as the company grows. You will translate day-to-day member interactions into clear insights that inform product improvements, reduce friction, and strengthen trust with the families we serve. Your work will ensure that parents feel supported and confident in using Minno, and that every touchpoint reinforces the quality, safety, and intentionality that define our content and mission. In this role, you'll have the opportunity to: Impact Lives : Affect the faith journeys of thousands of families around the world by ensuring meaningful, positive interactions that deepen their connection to God. Empower a Mission-Driven Team : Build and inspire a team committed to excellence in service, fostering professional growth, and aligning their work with the greater purpose of Minno's mission. Shape Industry Standards : Contribute to establishing a gold standard in customer support for Christian media, blending cutting-edge technology with a compassionate human touch. Build from the Ground Up : Design and implement foundational processes and systems, scaling them to support Minno's rapid growth while maintaining high service quality. Lead Cultural Change : Instill a customer-f

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