PayOps Guide (Fast-track Get Shit Done Day Payment Operations)

About the role

Fast-Track Your Career in Payment Operations: Join Our Mass Get Shit Done Day in Istanbul or Sofia! 💪 Ready to accelerate your career in Payment Operations? We're doing things differently by hosting a mass Get Shit Done Day in Istanbul and Sofia. In just one day, you'll dive into our culture, show us what you've got, and walk away one step closer to landing a full-time role. The best part? We focus on your strengths. We'll work together to find where you can make the biggest impact on our team 🚀 Learn more about the roles we're hiring for: - Cards Experience Guide You'll resolve card payment issues (like declines, suspicious charges, and refunds) by handling chargebacks accurately and keeping users clearly informed every step of the way. This role requires a unique blend of analytical thinking, empathy, and a deep understanding of the card payment ecosystem, enabling you to deliver exceptional support and build lasting trust with our users. - Payment Experience Guide You'll resolve payment issues quickly and accurately across SEPA and SWIFT transfers, investigating each case with precision and care to deliver clear, reliable, and user-focused outcomes. This role is perfect for a detail-oriented individual with a passion for problem-solving and a desire to make a tangible impact on our users' financial lives. Save the dates: 📍 Istanbul : May 21 (Apply by 16 May) 📍 Sofia : June 2 (Apply by 23 May) You are fully fluent to work in English You love problem-solving and want to make a difference You use AI and automation to drive efficiency You're ready to Get Shit Done! Your space to perform We give you the space and the tools you need to succeed 💪 🤟 Great, international colleagues who share your mindset 👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly. 📚 We support growth with bunq Academy and €1500 annual learning budget 🚴♀️ A Multisport gym card for your health and wellbeing (in Turkey) 🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle. 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey) 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration 🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office. 💻 A MacBook so you can Get Shit Done with us 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options ⚕️ Private health insurance, just in case 💸 Monthly contribution to your phone and internet bills (in Turkey) 🍻 Friday drinks and other celebrations - bunq style All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace Curious to see how we make life easy? - try the bunq app , it only takes 5 minutes to sign up.

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