Technical Account Manager

Responsibilities

• As a Technical Account Manager, you'll:
• Provide proactive technical and operational guidance within the framework of their WEKA environment to ensure customers achieving the best possible value from WEKA.
• Establish customer cadence and proactive engagement to align their needs including, but not limited to technical and business reviews, upgrade/release planning, and expansions, and related documentation.
• Monitor customer open cases during business hours.
• Monitor customer systems, utilizing auto supports and User Console to identify potential problems and trends and subsequently make the necessary recommendations to resolve them to ensure optimal performance of these systems.
• Track and maintain user configurations and environments.
• Ensure that all recommended Best Practices are adhered to for maximizing product optimization and uptime.
• Notify customers of new product features, field/product alert analysis, and recommendations.
• Help educate the customer on the various tools on the support site and help them understand their WEKA products better.
• Manage special projects assigned by management to meet customer and cross-functional team needs.
• Build and maintain a close working relationship with both technical staff and Sr. Leadership from the customer team, in addition to building strong collaborative relationships with internal WEKA teams such as Sales, Sales Engineering, Technical Services, Professional Services, and Engineering
• You will build a holistic view of the customer and proactively identify areas where value can be maximized, increasing the footprint of products in the customer's environment over time, thereby enhancing customer retention and reference ability.

Requirements

• 10+ Years experience as a Technical Account Manager (TAM) or similar customer facing role.
• Experience working with customers to identify and resolve critical technical and operational challenges.
• Excellent written and verbal communication skills.
• Ability to work within a Global cross-functional team environment.
• In-depth technical knowledge in three or more of the following areas is essential:
• Networking ETH/IB
• UNIX/Linux
• Storage Technologies
• Cloud Technology - Amazon Web Services (AWS), Microsoft Azure, Oracle Cloud Infrastructure (OCI), or Google Cloud Platform (GCP).
• Backup and Recovery
• AI/ML
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Ability to follow s

Additional Information

WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy. WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We've raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world's largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We're passionate about solving our customers' most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.

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