Director of Workplace Technology

Responsibilities

• You will act as the senior leader and worldwide head of Workplace Technology. This role blends end-user experience, operational performance, and long-term technology planning for the whole organization.
• SET THE NORTH STAR
• Define and uphold the company-wide vision for Workplace Technology - covering Global Helpdesk, on-site support, AV Engineering, Hardware and Software Asset Management, and Client Engineering.
• Define service standards, platform principles, and reusable operational frameworks that guide our technology roadmap with a grounded, iterative approach balancing near-term delivery with long-term scalability.
• SUPPORT GLOBAL HELPDESK ALONGSIDE LOCAL SERVICE DESK OPERATIONS
• Lead executive oversight of 24/7 Global Helpdesk operations spanning all time zones and regions, owning SLA/SLO frameworks and ensuring teams meet standards for ticket resolution time, first-contact resolution, and customer happiness.
• Champion a shift-left support model that drives self-service adoption and reduces ticket volume through automation, knowledge management, and proactive user enablement.
• OWN AV ENGINEERING & ON-SITE SUPPORT
• Coordinate the development, deployment, and lifecycle management of enterprise Audio/Visual systems. This includes conference rooms, all-hands venues, digital signage, and hybrid meeting infrastructure. Define global AV standards to ensure a consistent employee experience.
• Partner with Facilities and Real Estate on office build-outs and technology refresh projects, ensuring on-site support teams deliver white-glove service at every physical location.
• MANAGE HARDWARE & SOFTWARE ASSET ADMINISTRATION
• Run the entire lifecycle of hardware assets at all international sites and take charge of the software asset management program. This includes ensuring license compliance, tracking entitlements, and handling vendor contracts. Maintain audit readiness continuously!
• Drive cost optimization by identifying license duplication and rightsizing agreements, collaborating with Security, Legal, and Finance to govern SaaS procurement and shadow IT risk.
• CHAMPION CLIENT ENGINEERING
• Lead the Client Engineering function responsible for endpoint management strategy, device provisioning, configuration management, and OS/application lifecycle across Windows, macOS, and mobile platforms.
• Drive automation of device provisioning workflows to support rapid onboarding at scale, while partnering with Information Security to ensure endpoints meet compliance, patching, and security posture requirements.
• BUILD BRIDGES ACROSS THE ORGANIZATION
• Serve as the connective tissue between Workplace Technology and the broader business - partnering with HR, Facilities, Finance, Security, and executive leadership to build a shared technology roadmap.
• Recruit, develop, and retain a high-performing distributed team; cultivate a culture of accountability, continuous improvement, and customer-centricity across all functions and geographies.

Requirements

• 10+ years of dynamic IT experience, with at least 5 years in a senior leadership role leading global or multi-regional teams
• Demonstrated success leading Helpdesk, Service Desk, or End-User Computing functions at enterprise scale (5,000+ end users)
• Extensive knowledge in at least two of the following areas: ITSM/ITIL, endpoint management, AV systems, hardware/software asset management
• Demonstrated ability to lead geographically dispersed teams across multiple regions and cultures
• A backg

Benefits

Additional Information

We take play seriously. We're looking for curious adventurers ready to find their party, fueled by imagination and drive to build what's never been built before. At Hasbro and Wizards of the Coast, you'll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Step Into the Multiverse: Your Next Adventure Starts Here At Wizards of the Coast, we harness the power of imagination and connection to create unforgettable experiences. We create entertainment that inspires creativity, sparks passion, forges friendships, and fosters communities around the globe. In every pursuit our mission is to inspire a lifetime love of games. Whether it's through the strategic depth of Magic: The Gathering®, the rich storytelling of Dungeons & Dragons®, or our AAA digital game studios, we build worlds that bring people together, spark creativity, and fuel adventure. As we continue to grow and explore new realms, we're seeking passionate, curious, and innovative minds to join the adventure.

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