Loss Mitigation Agent - Subs/Replacements

About the role

Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. Our technology suite streamlines the entire ticket resale process, from effortlessly listing tickets on multiple exchanges to dynamically adjusting prices based on market shifts, and even ensuring tickets reach event-goers promptly. We are data-driven and customer-obsessed as we work to solve interesting and complicated challenges in a fast-growing global market. We are equally relentless in maximizing our team's career goals and aspirations by building a company of people who share the same drive and passion. If you are looking for a culture based on great people, technical excellence, and continued growth - where your contributions and ideas really do make a difference - come join us at Automatiq! Automatiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Fair Chance Notice for California Applicants Automatiq considers qualified applicants with arrest or conviction records. Criminal history disclosure or background checks occur only after a conditional job offer. A criminal history may have a direct, adverse, and negative relationship with the following duties of the role:

Requirements

• Excellent problem-solving skills
• Able to perform detailed investigations of claims & determine outcomes using multitude of facts
• Excellent communication skills - must maintain professional and respectful demeanor throughout all interactions with marketplaces as well as customers
• Ability to multi-task and be flexible to accommodate the needs of the team
• Excellent team player
• Strong work ethic
• Thrives in a fast paced environment
• High level of organizational skills and attention to detail
• Good follow through and troubleshooting skills
• Able to work collaboratively with a team and independently with little to no supervision
• Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems (Monday.com) and customer support ticketing systems (Intercom)

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at automatiq? Share your experience