Coupa/Zycus S2P Systems Admin - Technology Lead

About the role

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. About Broadridge Broadridge is a global fintech leader providing investor communications, technology-driven solutions, and infrastructure that help drive corporate governance, capital markets, and wealth and investment management. Broadridge supports banks, broker-dealers, asset managers, and public companies with solutions that power investing, governance, and communications. Job Description Basic Purpose: The S2P Systems Administrator Team Lead is responsible for leading the day-to-day administration, support, governance, and continuous improvement of the organization's Source-to-Pay platform, with primary focus on Zycus. This role oversees a team of S2P System Configuration Administrators and serves as the primary point of coordination for system operations, issue resolution, release planning, stakeholder engagement, and process optimization across procurement-related functions. The Team Lead partners closely with Procurement, Accounts Payable, Sourcing, Contracting, Vendor Management, IT, ERP teams, and external vendors to ensure the S2P platform is stable, scalable, compliant, and aligned with business needs. This role is also responsible for driving user adoption, service quality, team performance, and system enhancement priorities. Job Responsibilities: Lead and supervise a team of S2P System Administrators, including assigning work, setting priorities and monitoring performance. Oversee and perform day-to-day administration and support of the Zycus S2P platform, ensuring system configurations, workflows, approvals, notifications, templates, and master data are maintained effectively and consistently. Serve as the primary escalation point for complex system issues, critical incidents, integration failures, supplier enablement challenges, and cross-functional process gaps. Manage team intake, ticket queues, enhancement requests, and workload prioritization to ensure timely resolution in alignment with service expectations and business impact. Drive consistency in support delivery, issue handling, documentation, and stakeholder communication. Lead project management activities for S2P system initiatives and enhancements, including roadmap planning, prioritization, timeline development, Gantt chart tracking, coordination of cross-functional deliverables, and communication with key and monthly status updates for stakeholders and leadership. Partner with Procurement, Accounts Payable, Sourcing, Contracting, Vendor Management, IT, and other stakeholders to understand business needs and translate them into system improvements, configuration changes, and support priorities. Provide oversight for system configuration changes across test and production environments, ensuring appropriate documentation, testing, approvals, and change-control processes are followed. Review and approve functional design recommendations, configuration decisions, and process changes proposed by the team to ensure consistency, scalability, and compliance with standards. Oversee supplier onboarding support, supplier enablement processes, catalog strategy, punchout setup, hosted catalogs, cXML transaction readiness, and related issue resolution activities. Coordinate with IT, middleware, ERP, and third-party vendors to support integrations, troubleshoot systemic issues, and drive resolution of defects and interface failures. Review vendor release notes, assess business impact, coordinate regression testing and UAT activities, and lead readiness planning for new features, enhancements, and platform changes. Establish and maintain operating procedures, support models, team standards, documentation practices, and governance processes for the administration of the S2P platform. Ensure accuracy, completeness, and integrity of data across the platform by overseeing data uploads, reconciliations, master data governance, validation activities, and issue prevention controls. Monitor key operational and service metrics, including ticket volumes, resolution times, system adoption, supplier onboarding turnaround, invoice exceptions, requisition cycle times, and catalog utilization. Prepare and deliver operational updates, KPI reporting, issue summaries, and improvement recommendations for business review meetings and leadership stakeholders. Drive continuous improvement initiatives across S2P processes and system capabilities, with focus on automation, standardization, user experience, policy compliance, and cycle time reduction. Ensure the platform and related processes comply with internal controls, audit requirements, data privacy standards, security policies, and segregation-of-duties expectations. Oversee role-based access controls, approval hierarchy governance, and periodic user access reviews in coordination with busines

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