Sr Director, Country & Site Operations (CSO)

Responsibilities

• Accountable for CSO country's performance across assigned European markets, including delivery governance, risk management, and resolution of operational issues.
• Leads and develops people managers and country/site leadership to ensure consistent execution, capability development, and sustainable workloads.
• Preserves and strengthens CCSL site engagement, sponsor oversight, and site intelligence to inform site selection and portfolio decisions.
• Provides oversight of monitoring delivery (CRA/CML; FTE/FSP) and ensures structured collaboration between CCSLs, country leaders, and monitoring teams.
• Partners with CRO and FSP providers drive operational excellence, monitoring effectiveness, and site performance.
• Drives and implements CSO initiatives and operating‑model changes with global applicability, supporting standardization and continuous improvement.
• Owns budget and headcount planning for the Europe markets organization and contributes to broader CSO workforce planning.
• Partner with other CSO Leaders in EU (including EU-CTR functions) to drive quality and consistency of the team.
• Leadership Scope
• Leads a management organization and CCSL/country delivery teams across European markets, with indirect oversight of monitoring resources supporting the region
• Education Requirements
• University degree or the equivalent combination of education and experience required; advanced/graduate degree preferred
• Minimum Experience Requirements
• Significant ability for strategic planning, ability to influence.
• Ability to collaborate across many functions.
• Experienced people manager.
• Strong understanding of regulatory environment regarding GCP, clinical trial regulations and regulatory guidance pertinent to clinical trial conduct in assigned region
• Strong project management skills and experience leading internal and external global cross-functional projects.
• Strong interpersonal and communication skills, including experience working with various levels of senior management.
• Job Level: Management
• Why Biogen?
• All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexu

Additional Information

The Sr Director, Country & Site Operations (CSO), European Markets, is accountable for leadership and performance of country and site operations across assigned European markets, supporting Biogen clinical trials across all phases of development and therapeutic areas. This role provides strategic and operational leadership to regionally based clinical country leaders and Clinical Country & Site Leads (CCSLs), ensuring strong country delivery, site performance, and sponsor oversight. The role leads through a management team of Directors, Associate Directors, and Senior Managers and is accountable for country‑level execution, issue resolution, and continuous performance improvement. The CCSL field‑based is a core pillar of the role, with accountability for maintaining strong investigator and site relationships, driving site intelligence, and reinforcing Biogen's position as a sponsor of choice through scientific and operational engagement directly tied to clinical trials. Additionally, in the new CSO operating model, the Sr Director provides governance and oversight of the Clinical Monitoring workforce supporting European markets, including Clinical Research Associates (CRAs) and Clinical Monitoring Leads (CMLs), across both FTE and FSP delivery models. This includes ensuring consistent operational standards, quality expectations, escalation pathways, and effective collaboration between monitoring teams and country/site leadership to support country performance and site delivery.

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