Account Manager

About the role

The Account Manager at Enavate will be instrumental in driving existing account growth within a given vertical (e.g., Professional Services, Manufacturing + Distribution). The Account Manager will be responsible for developing long-term, value-added relationships with existing clients. They will focus on nurturing key relationships, understanding core business drivers and identifying opportunities to improve / upgrade their Microsoft ecosystem (e.g., Microsoft Dynamics, Business Central, and Azure). Account Managers will drive increases in client spend and satisfaction and manage the development and execution of incremental sales opportunities, projects, and renewals. They will also own renewals and conduct ongoing discovery with clients, identifying expansion opportunities and navigating relationship management, solutioning, negotiations, and contracting. Reports to: Sales Leader Travel: up to 50% Location: This role is available in multiple locations. Depending on your location, different work environments are supported: In-office in Tampa, FL and Fargo, ND, or Remote across the rest of the U.S.

Responsibilities

• Client Satisfaction: Own increases in client satisfaction within designated market vertical among mid-market accounts, ensuring projects are delivered well and achieve intended results
• Ongoing Client Support: Stay abreast of client needs, anticipating any challenges and proactively proposing relevant offerings to ensure ongoing engagement
• Sales Attainment: Craft and implement an annuals sales strategy to drive increases in client spend. Lead the existing account sales process including conducting ongoing discovery, advocating for solutions and projects that fit client's long-term roadmap, and closing deals
• Additional Responsibilities:
• Inform Go To Market Strategy: Capture key success factors, best practices, and challenges and relay back to Marketing, Product, and Delivery functions to improve Enavate's overall approach
• Market Awareness: Stay informed on industry trends and evolving client needs within given vertical to improve engagement and satisfaction
• Client Service: Conduct credible and engaging quarterly business reviews (QBRs) with clients, including executive-level attendees, to track adoption, satisfaction, and long-term roadmaps
• Project Management: Leverage and improve upon best practices in QBRs, developing proposals, navigating client's buying process, and coordinating internal resources & stakeholders across an often iterative sales process
• Here's What It Takes to Be Successful in This Role:
• Experience: Demonstrated success in account management with a focus on SaaS or partner sales through increases in total customer spend via cross-sell or upsell. Experience managing mid-market ($25M - $500M in total revenue) businesses is preferred
• Industry Knowledge: Deep understanding of ERP and CRM solutions, preferably within the Professional Services or Manufacturing + Distribution verticals, with a solid grasp of the Microsoft ecosystem
• Strategic Thinker: Ability to develop and execute strategic plans that drive results, with a focus on both client satisfaction and revenue growth
• Action Orientation: Demonstrated persistence generating cross-sell and upsell opportunities to existing clients, identifying and owning all post-close sales opportunities
• Communication Skills: Excellent interpersonal and communication skills, capable of building relationships with clients and stakeholders at all levels
• ABOUT ENAVATE
• Transforming Businesses and the Lives They Touch
• To learn more about what we do and how we make an impact, please check out our " What We Do? " 1-pager.
• Our Culture
• Whether you're joining us in North America, Europe, or beyond, Enavate offers a dynamic and collaborative environment where you'll have the opportunity to make a real impact.
• At Enavate, we're driven by our core values, and our people are at the heart of everything we do:
• Team Members: We take care of our own.
• Innovation: We explore, evolve, and seek excellence at every level.
• Results: We are achievers who set high goals and reach them.
• Integrity: We are trustworthy. Our word is our bond.
• We believe that a diverse and inclusive team leads to better innovation and outcomes. We actively support

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