Medical Assistant

About the role

Make a difference. Presbyterian is seeking a Medical Assistant III to support Primary Care providers through electronic in-basket management within EPIC. This role focuses on MyChart messaging, electronic medication prior authorizations, referral coordination, and patient communication. This is a non-direct patient care position with responsibilities completed primarily through EPIC and phone-based support. How you grow, learn and thrive matters here. - Educational and career development options, including tuition and certification reimbursement, scholarship opportunities - Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern) - Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions) - Malpractice liability insurance - Loan forgiveness through the New Mexico Higher Education Department - EPIC electronic charting system Type of Opportunity: Full time FTE: 1.00 Job Exempt: No Work Shift: Days (United States of America)

Responsibilities

• In-Basket & Administrative Support
• Manage provider in-basket messages within EPIC
• Respond to and route MyChart patient communications appropriately
• Complete electronic medication prior authorizations
• Process referrals, diagnostic requests, and related documentation
• Manage patient forms including FMLA, Advanced Directives, and other required paperwork
• Monitor and manage test results and provider messages
• Assist with appointment scheduling and follow-up coordination
• Support patient communication through phone calls and electronic messaging
• Patient Support & Communication
• Provide excellent customer service while communicating with patients electronically and by phone
• Communicate pertinent patient information to providers and care teams
• Educate patients on basic follow-up instructions and workflows as directed
• Maintain professionalism, empathy, and accuracy in all patient interactions
• Team & Operational Support
• Collaborate with providers and interdisciplinary care teams to support clinic operations
• Assist with workflow efficiency and message management processes
• Support quality improvement initiatives and clinic goals
• Maintain compliance with organizational policies, procedures, and regulatory standards

Requirements

• High school diploma or equivalent required
• Four years of MA experience required
• Successful completion of Presbyterian MA Advanced Skills Training required
• National MA Certification preferred
• Successful completion of Preceptor class required within 90 days of hire
• Successful completion of a Medical Assistant or a Certified Nursing Assistant program from an accredited school preferred
• BLS (AHA, Red Cross or ASHI Healthcare Provider) required
• Maintains current certifications in required emergency response trainings (i.e. BLS)
• Completes all Organizational, Department of Nursing and Department-Specific competency training/requirements within specified timeframe
• We're all about well-being, starting with yours.
• Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.
• Learn more about our employee benefits.
• About Presbyterian Healthcare Services
• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
• AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
• Compensation Disclaimer
• The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
• We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

Benefits

Additional Information

Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237 Compensation Pay Range: Minimum Offer $19.25 Maximum Offer $28.62

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