Vendor Success Administrator

About the role

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: Reporting to the Vendor Success Lead and closely collaborating with the Legal team, the Vendor Success Administrator will assist with various Vendor Success initiatives, including aiding in the management and organization of our vendor contract repository, assisting with intake and triage. You will work primarily with the Vendor Success team but will also interact with other departments to understand their software licensing needs and the tools they use in day to day operations to support Vendor Success Lead.

Responsibilities

• Assisting with the execution of Vendor Success processes and initiatives:
• Working with outside teams to determine software functions, license counts, etc. and guiding them through the Vendor Success process
• Ensuring outside teams and Vendor Success stakeholders are all adhering to internal policies
• Tracking upcoming renewals and sending reminders to the appropriate software business owners
• Triaging new tasks
• Assisting the Legal team to manage the contract lifecycle including new vendor agreements, renewals, and terminations
• Coordinating tasks and following up with internal stakeholders to secure required approvals
• Preparing pricing analyses
• Providing administrative support to the Vendor Success and Legal teams as necessary
• Maintaining and regularly updating an internal vendor contract management system
• About you:
• Diploma or Bachelor's degree
• Minimum of four years in related administrative role
• High level of attention to detail and accuracy
• Minimum of two years of experience managing a contract repository
• Strong interpersonal and communication skills
• Knowledge of contract composition
• Adhere to set internal procedures
• Process driven and interested in continuous improvement
• Comfortable with rapid change, and with adopting new tools including AI
• Ability to work in a fast-paced and ever-changing environment, prioritizing tasks and meeting deadlines is critical
• Knowledge and interest in the technology industry an asset
• Experience with Teamwork.com an asset
• High level knowledge of Microsoft Office and Adobe suite
• Ability to work independently and proactively

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