Reservations Agent

About the role

Manage all reservation enquiries promptly, maximising revenue through effective upselling and adherence to rate structures. Deliver professional, friendly, and knowledgeable service to all internal and external guests, including accurate call handling and system input. Maintain and manage reservation channels, including telephone calls, general hotel inbox, and group reservations email. Ensure all guest information and bookings are accurately recorded and maintained within the PMS and reservation systems. Maintain strong knowledge of the property, rate structures, Accor Loyalty Programme, and available products to optimise occupancy and guest experience. Communicate effectively with internal departments, including relaying guest requests, sharing relevant information, and identifying sales leads. Participate in briefings, training, and internal communications to remain informed and compliant with brand and operational standards. Experience in a similar reservations environment, alternatively, customer service experience required, preferably in a Hotel environment. Strong knowledge of computer systems including Microsoft Office. Competent knowledge of OPERA Cloud PMS, or similar PMS Experience delivering excellent customer service Experience providing prompt and efficient service including upselling advantageous Benefits and Perks Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends. Access to Accor Partner Benefits such as Europcar. Discounted onsite car park available . Access to confidential Employee Assistance Program. Inclusive and diverse environment. A friendly and supportive work environment. Excellent opportunity to further grow and develop your career with an industry leader Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition Mentoring and career development along-side experienced and dedicated professionals. Apply today to start a conversation and see where your Accor career can take you! We are unable to provide sponsorship, so Australian working rights are required.

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Company Intel

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