Customer Support Quality Assurance Manager

Responsibilities

• Lead QA initiatives to meet production, quality, and customer‑service goals.
• Develop and implement quality plans, hazard analyses, and control procedures.
• Manage QA budgets, monitor performance, and drive corrective actions.
• Validate and improve quality processes, specifications, and documentation.
• Conduct audits, resolve quality issues, and collaborate cross‑functionally to support product improvements.
• Prepare quality reports and track trends to prevent recurrence of issues.
• Knowledge, Skills & Abilities
• BS/BA in mechanical engineering or electrical engineering or relevant field
• 5+ years of experience in Mechanical, Thermal or Electrical Engineering
• Excellent organizational, communication and leadership skills with results driven approach
• $130,000-150,000
• Additional Job Details
• Equal Employment Opportunity and Affirmative Action at Nidec
• Work Shift Schedule
• No Soliciting

Additional Information

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary .Nidec is the world's No.1 comprehensive motor manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Nidec motors can be found in products that range from cell phones, computers and home appliances to industrial and mining equipment - and everything in between. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units. From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase. With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality. Job Description Quality Assurance Manager - Key Responsibilities Drive product excellence by leading quality assurance programs, improving processes, and ensuring compliance across production. This role oversees quality plans, audits, corrective actions, and documentation to maintain high standards and support continuous improvement.

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