Deskside Technician - Tier 2
External
Veterans · Falls Church, VAFull-timeOn-site2mo ago
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About the role
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
Responsibilities
- Daily client interface.
- Representing IntelliDyne and its interests in all client engagements.
- Addressing and correcting any hardware, software or connection issue
- Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
- Resolving problems through customer education, training and direct assistance.
- Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
- Responding and correcting formatting for printing and all other peripheral issues as they arise.
- Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
- Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
Requirements
- DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.
- Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
- Minimum of 4 years of enterprise experience in commercial or government environment.
- Must be eligible for a DOD Public Trust or higher.
- Familiar with all standard MS Office software systems and MS Project.
- Possess knowledge of workstation administration and management including imaging.
- Basic network support experience to include account administration in active directory environment.
- Excellent analytical, oral and written communication, presentation, and problem-solving skills
- Ability to gain internal support and to operate independently without supervision.
- Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
- Preferred:
- ITIL Foundations v4 desired.
- Knowledge of Remedy or other trouble ticket software.
Benefits
Inclusive and supportive work environmentCompetitive compensation packageProfessional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowingMedical, dental, vision, 401(K) with company matchFlexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leaveRewards and recognition through peer awards, service year awards, spot bonuses, and annual company awardsWellness and mental health benefitsCommuter benefitsFlexible work optionsOur Commitment to Diversity and InclusionHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock optionsPerformance bonusParental leave
Additional Information
DHA - Deskside Technician- Tier 2 Clearance : Eligible for DOD Public Trust Status : Non-exempt Location: Falls Church, VA (Onsite)
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