Billing Manager
External
Clydeco · Glasgow, UKPrepare for this interview
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About the role
As GBS Billing Manager within the Order to Cash (OTC) team, you will lead a high-performing billing team responsible for delivering accurate, timely and compliant billing services across the firm. This is a pivotal leadership role, combining hands-on billing expertise with people management, stakeholder engagement and process improvement. You will act as a key point of contact for Billing matters, providing subject matter expertise across client billing portals and the Elite 3E e‑Billing Hub, while working closely with the OTC Manager, Partners and regional finance teams to support working capital objectives. Operating in a fast‑paced and dynamic environment, you will coach and motivate your team through peak workloads, ensuring high service standards and continuous improvement across billing processes. Essential Skills & Experience Leadership & Billing Expertise Demonstrable experience in a Billing or Billing Team Lead role within a law firm or professional services environment Proven ability to lead, develop and motivate teams , including managing workload peaks and performance Strong experience supporting Partners and fee earners in achieving billing and working capital targets Technical & Professional Skills Experience working with Elite 3E, Elite Enterprise or a similar practice management system Hands‑on experience across multiple e‑Billing platforms and client portals Strong understanding of Order‑to‑Cash processes, billing compliance and client SLAs Excellent attention to detail with a consistently high level of accuracy Intermediate MS Office skills, particularly Excel and Word Confident communicator, able to engage effectively with stakeholders at all levels, including Partner level What sets this role apart A leadership position at the heart of a transforming global finance function The opportunity to shape billing service delivery, performance metrics and process improvements High visibility and collaboration with senior stakeholders across the firm
Benefits
Additional Information
Type: Full Time Time: Permanent Location: Glasgow Working Pattern: Minimum 2 days per week in the office, 3 days remote Department: Finance
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