Director, UX Design

About the role

It's an exciting time for UX at Arctic Wolf. As the company scales, we are evolving how user experience contributes to product strategy, accelerates development, and delivers measurable outcomes for customers. The Director, UX Design will lead a high-performing UX team while collaboratively defining and driving experience strategy across Arctic Wolf's XDR platform. This role sits at the intersection of Product, Engineering, Security Services, and AI innovation-ensuring that user experience is a core driver of product success. You will be responsible for scaling UX research and design capabilities, establishing effective operating models across globally distributed teams, and ensuring that design is both deeply customer-centered and aligned to business outcomes. You will also play a key role in advancing how AI is applied across the design and development lifecycle, enabling teams to move faster while maintaining quality and coherence. Responsibilities Include: Lead UX strategy aligned to product vision, customer needs, and business goals Partner with Product and Engineering leadership to influence roadmaps and prioritization Contribute towards UX success metrics and ensure measurable impact on adoption, usability, and customer outcomes Lead and develop a team of UX designers and researchers Coach and mentor senior research and design ICs and emerging leaders Foster a high-performance, collaborative, and outcome-driven culture Act as a strategic partner to Product, Engineering, and executive stakeholder Represent UX in planning cycles, strategy discussions, and executive reviews Ensure strong alignment across globally distributed teams (e.g., North America and India) Drive cohesion across information architecture, interaction patterns, and design systems Ensure design excellence and high-quality user outcomes across all touchpoints Define best practices for designing AI-enhanced user experiences Lead adoption of AI-enabled workflows, including rapid prototyping and design iteration using modern AI tooling (e.g., Claude-based environments) Establish frameworks for evaluating and improving AI-generated outputs within the design process Define and scale UX research strategy and operating model Ensure research insights directly inform product decisions and prioritization Build research capability across the team (including hybrid designer/researcher roles) Create scalable practices, rituals, and governance that enable effective team execution What Success Looks Like UX is embedded as a strategic partner in product and engineering decisions Measurable improvements in product usability, adoption, and efficiency Increased design velocity through effective use of AI and scalable systems A strong, engaged UX team with clear growth paths and leadership depth Seamless collaboration across global teams and functions About You

Requirements

• 10+ years of experience in UX design, with at least 5 years in a leadership or management role
• Proven experience leading and scaling UX teams in complex SaaS environments (cybersecurity experience is a plus)
• Demonstrated ability to influence product strategy and drive cross-functional alignment
• Experience working with globally distributed teams
• Skills & Expertise
• Deep expertise in user-centered design, interaction design, and information architecture
• Strong understanding of UX research methods and how to operationalize research at scale
• Experience designing for complex systems and workflows across web-based platforms
• Familiarity with accessibility standards (WCAG) and inclusive design principles
• Experience leveraging AI tools to accelerate design workflows and improve outcomes
• Strong communication and storytelling skills, including executive-level presentations
• Leadership Traits
• Strategic thinker with a strong bias toward action and outcomes
• Skilled at balancing vision with execution
• Collaborative and influential across disciplines and organizational levels
• Passionate about growing teams and developing people
• Why This Role Matters
• Arctic Wolf is evolving how products are built-integrating AI into the development lifecycle and scaling teams globally. This role is critical to ensuring that as we move faster, we also build better, more intuitive, and more impactful experiences for our customers.
• You won't just help design products-you'll help define how UX drives the future of cybersecurity.
• About Arctic Wolf

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Director, UX Designer

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