Reservations Supervisor

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Additional Information

Hourly Rate: $31.60 Hourly wage: $31.60 JOB SUMMARY Manages and coordinates activities of employees providing reservations and customer services. Promotes a work environment where the staff and procedures produce maximum occupancy and revenue, and ultimately, both guest and employee satisfaction. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities *Benefit Eligibility will vary by position Site specific perks : On-site subsidized employee parking Local restaurant discounts Discounted theme park tickets and rental cars Community service opportunities CANDIDATE PROFILE - 4 year Degree in Travel Industry or closely related discipline and/or equivalent combination of education and experience or related experience. - Must be able to operate windows software applications to include spreadsheets, databases, work processing, and any essential software for job functions. - Excellent communications skills and extremely organized. CORE WORK ACTIVITIES - Assist GM with budgeting, forecasting, and hiring, retaining and developing reservations and customer service employees and leaders. - Manage reservation department. - Manage systems that are set up within the reservations department to ensure accurate handling of phone calls. - Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes. - Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters. - Responsible for accurate input of owner calendar information into appropriate system, equalization of all rental nights for all owners - Receive contracts detailing room allotments and inputs information into hotel computer system - Delegate the training of clerks in taking reservations and operating computer terminals and printers to store and receive reservations data. - Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by teammates. - Ensure acceptable service levels and abandon rate statistics are sought and maintained. - Cover shifts at the Front Desk when business demands rise and staffing needs increase due to teammate absences. - Ensure payment is taken on all prepaid reservations (Expedia, Hotwire, Travelocity, Orbitz, Etc.) - Ensure that GSA clerks are trained on building reservations and checking availability. - Perform other duties as assigned. #imvwro Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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