Account Manager , EMI Sales

About the role

As an Account Manager EMI for Razorpay' s Affordability Business in the East Region, you are the growth engine for our merchant base. Your mandate is to take merchants who have been onboarded onto the Razorpay POS platform and turn them into high-performing, GTV-generating partners. You will be deepening product adoption, driving EMI scheme activation, maximizing transaction frequency, and ensuring every merchant in your portfolio reaches their GTV potential. You will also be required to closely support the Hunting (Merchant acquiring Team) through leads for probable merchants to place Razorpay POS at. Success in this role is measured by one thing: GTV growth from your assigned merchant portfolio - month on month, quarter on quarter. Roles and Responsibilities Own GTV ramp targets for all assigned merchants - drive month-on-month growth from the active portfolio. Ensure newly onboarded merchants go live within SLA Monitor merchant-level GTV run-rate weekly; identify under-performing accounts and execute recovery plans. Drive active participation of assigned merchants in Brand EMI schemes and issuing bank offers. Ensure EMI is enabled across all eligible merchant's POS - close coverage gaps proactively. Coordinate in-store visibility - scheme banners, staff awareness, and consumer-facing EMI communication at POS. Proactively monitor merchant health metrics - transaction frequency, average ticket size, scheme participation rate. Identify churn-risk merchants early and intervene with targeted engagement plans before GTV drops. Maintain a prioritized engagement list of 30-40 active accounts ranked by GTV growth opportunity. Build strong day-to-day relationships with merchant operations, store management, and finance contacts. Act as the merchant's primary Razorpay point of contact for scheme queries, activation issues, and escalations. Conduct structur

Benefits

Additional Information

Razorpay is one of India's leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we've since grown into a fintech powerhouse driving India's digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that's redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India's largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India's unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia. But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you're curious, you'll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say "thank you." Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you'll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

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