Service Sales Support Representative (German Speaker)

Responsibilities

• Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY
• Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide.
• Main Responsibilities:
• Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
• Responsible for generating and following up service quotations sent to our customers
• Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
• Provide good follow up on ongoing quotes until receiving Purchase Order from customer
• Proactively contacting customers based on generated Leads to increase service revenue of Eaton
• Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
• Establish professional and best practice contacts with the customers
• Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
• Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
• They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
• Able to detect and escalate problem or error with data that he/she is responsible for
• Service maintenance contract management and upsell focus to capture new business opportunities

Requirements

• -Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree
• -Minimum 2 years of sales experience preferably on electrical/IT/telecommunications
• Languages: German (B2-C1) and English (fluent) required; additional European languages are an advantage
• Strong understanding of software applications and customization capabilities
• Technical sales aptitude and analytical skills
• Market, industry, channel, and competitive knowledge
• Knowledge of export business rules (as required)
• Negotiation and consultative selling skills
• Excellent written and verbal communication and interpersonal skills
• Ability to build and maintain positive customer relationships through active listening and timely issue resolution
• Strong business acumen and ability to navigate corporate and channel structures
• Teamwork, networking, and continuous learning mindset
• Adaptability and ability to drive change and process improvements
• Ability to build and manage a sales funnel using CRM tools with accurate reporting

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Eaton? Share your experience