OneSource Service Support Specialist

Requirements

• Bachelor's degree in any scientific discipline and 2+ years of experience performing relevant responsibilities . OR
• Associate degree in any scientific discipline and 3 + years of experience performing relevant responsibilities OR
• High School degree or equivalent with 4 + years of experience performing relevant responsibilities
• Experience in Life Science environment Familiar with MS Office: Excel, Word, Outlook
• Associates degree preferred. 1 year of experience in inventory management, handling scientific instruments
• Working Environment:
• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory .
• Job pace may be fast and job completion demands may be high .
• Must be able to remain in a stationary position more than 25% of the

Benefits

Additional Information

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title OneSource Service Support Specialist Location(s) Customer Site - MA Job Description Job Responsibilities General Coordination: Assist all site-based personnel and customers with the following: Compile and assemble program governance documentation per agreed cadence if required , in preparation for review with customer. Documentation may include instrument inventory list, entitlement definitions / optimizations , KPI's/metrics, etc. Maintains data integrity in OneSource Portal - coordination with Global Standards Team, responsible for updating data, and training Lab Support Specialist ( LSS ) on process Maintains and manages all entitlement processes related to laboratory equipment for the Site Initiates and reports on continuous improvement and quality assurance framework ( 20/20 process ) in coordination with Lab Resource Coordinators ( LRC ) and or LSS Oversees vendor escorting processes for compliance and improvements. Process changes or escalations involving LRC (s) or LSS(s) to be reviewed with Professional Services Leader General communication / escalation with customers regarding the OneSource program data and inventory Help and back up LSS if additional escorting is required Will be part of rotating on call staff for afterhours support for incubator and freezer alarms for additional after-hours compensation Instrument Inventory Integrity: Assist all site-based personnel, internal back-office staff and customers to ensure instrument inventory integrity within the database , by the following: Conduct instrument inventory sweeps of all instruments on an as-needed basis. Conduct spot checks of instrument inventory. Leading RFID scan completion quarterly and following investigation s Train and lead LSS(s) for RFID scanning Identify changes to instrument inventory, work with department staff and customers to document changes and compile change control documentation (ex.: instrument manufacturer, model, serial number, location, owner, etc.). Provide timely information to Workflow Specialists, through the change control process, to update the SAP database due to instrument inventory changes (ARC process) Processes all on site ARCs Conduct additional lab support activities as agreed upon by departmental leadership and PK I Complete and execute MAC process (move, add, change) if required to change entitlements and contract status Communication: Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust. Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results. Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate. Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer's satisfaction. Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time . Critical Skills: Attention to detail, data integrity Excellent customer service skills complimented by an ability to listen to and interpret client requests. Strong verbal and written communication skills. Strong Excel Skills

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at PerkinElmer? Share your experience