Customer Success Director - GERMAN speaking - (m-w-d)

About the role

A Customer Success Director owns the relationships with our biggest and most strategic clients, supporting them as they use Cision's and Brandwatch's product suite to make key decisions across their organisations. The mission of the Customer Success team is to build a deep understanding of our clients' businesses, help them overcome strategic challenges, ensure full adoption of our technology and services, and identify opportunities to demonstrate the impact our solutions have on the way they operate. Duties and Responsibilities The role includes, but is not limited to, the following responsibilities: Own the overall relationship and retention of a portfolio of strategic customers, establishing trusted advisor relationships and ensuring clients gain maximum value from our products and services Work closely with clients to ensure they are equipped to successfully adopt Cision and Brandwatch technologies, and that their investment helps them achieve their business objectives Build strong relationships with key stakeholders, developing active Cision champions and executive sponsors within each account, positioning yourself as a trusted advisor Document client feedback and product requests, advocating for them internally to help shape our product roadmap in line with customer needs Partner with clients to establish strategic plans, goals, and key performance indicators, and support them in achieving these objectives Conduct regular account analysis and planning to identify and mitigate potential customer health risks, while also identifying opportunities for growth Foster customer advocacy and identify co-marketing opportunities that benefit both the client's organisation and Cision Essential Skills and Experience Prior experience as a Senior Customer Success Manager/Director, Account Manager/Director , or in a similar role Proven track record of success in a Customer Success environment , with a focus on increasing customer satisfaction, adoption, and retention Proven ability to build executive-level relationships at a strategic level Demonstrated experience developing and executing strategic account plans Experience working with global enterprise clients across multiple teams and regions Proven ability to drive continuous value from a SaaS product suite Fluency in German and English (minimum C1 level) Excellent written and verbal communication skills with strong attention to detail and analytical thinking Experience working with digital marketing or social media solutions within a SaaS environment A proactive approach to work, with the ability to operate autonomously

Benefits

Additional Information

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you.

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