Warehouse Manager

Responsibilities

• Operational Leadership & Performance Management
• Lead and oversee all warehouse operations including inbound, putaway, inventory control, picking, packing, dispatch, returns, and fulfilment
• Own daily, weekly, and monthly performance across KPIs including safety, productivity, quality, service, and cost in line with service level agreements.
• Monitor operational data, identify trends, and take proactive actions to resolve issues and optimise performance
• Maintain a clean, organised, and audit-ready warehouse environment
• People Leadership & Culture
• Lead, coach, and develop supervisors, team leaders, and warehouse associates to build a high-performing and engaged workforce
• Conduct regular 1:1s, performance reviews, and development planning sessions
• Create a positive, inclusive, and accountable team culture focused on collaboration and continuous improvement
• Process Excellence & Continuous Improvement
• Develop, implement, and continuously improve standard operating procedures (SOPs) to ensure consistency and efficiency
• Lead continuous improvement initiatives using Lean principles and structured problem-solving techniques
• Identify and eliminate waste, bottlenecks, and inefficiencies within warehouse processes
• Standardise best practices and ensure alignment across teams and, where applicable, multiple sites
• Optimise warehouse layout, workflows, and resource utilisation to enhance throughput and scalability
• Data-Driven Decision Making
• Analyse operational KPIs and performance data to identify root causes and improvement opportunities
• Use data to support labour planning, forecasting, and cost management
• Embed performance metrics that drive accountability at all levels
• Safety, Compliance & Quality
• Champion a safety-first culture, ensuring full compliance with all regulatory and company standards including safety audits, inspections, and training sessions
• Ensure proper handling of all materials, including any high-value goods
• Investigate incidents and implement corrective actions to prevent recurrence
• Maintain high standards of quality and inventory accuracy, including ownership of cycle counts and audits
• ESSENTIAL CRITERIA:
• Proven experience leading warehouse or distribution operations in a fast-paced, high-volume environment
• Strong people leadership skills, ability to coach, develop, and engage teams
• Experience driving process improvement and Lean methodologies
• Strong analytical and data interpretation skills, ability to make informed decisions
• Experience in inventory control and operational systems (e.g., WMS, ERP)
• Excellent communication and stakeholder management skills
• Proactive, hands-on approach with strong attention to detail and organizational discipline
• Core Behaviors
• People-first leadership - builds trust, develops talent, and fosters engagement
• Process discipline - creates structure, consistency, and operational clarity
• Data-led mindset - uses insight to drive performance and decision-making
• Continuous improvement focus - constantly seeks better ways of working
• Safety ownership - ensures safety is embedded in every action
• Accountability & ownership - drives results and holds teams to high standards
• #INDNAMER
• #LI-ZF1
• Pay Range
• $85,000 - $100,000 USD

Benefits

Additional Information

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The Warehouse Manager is a hands-on role responsible for leading safe, efficient, and high-performing warehouse operations through strong people leadership, disciplined processes, and data-driven decision-making. This role ensures operational excellence across all warehouse activities while fostering a culture of safety, accountability, continuous improvement, and engagement.

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