Platform & Core Experience Strategic Portfolio Management - Unified Communications

Responsibilities

• Portfolio-Wide Consistency: Act as the primary Product Owner for cross-portfolio experience initiatives. Ensure visual, functional, and architectural consistency across all UC products (voice, video, messaging) so they feel like one unified platform rather than disjointed tools.
• Feature Observability & Telemetry: Embed data tracking and observability into the DNA of every product launch. Define clear telemetry requirements during the build phase so we have granular visibility into how users interact with features post-launch.
• Ecosystem Integrations: Champion the user journey for out-of-the-box integrations. Ensure a frictionless onboarding and usage experience when connecting our UC platform to external third-party tools.
• Requirement Translation: Synthesize complex business needs, technical constraints, and customer feedback into clear experience requirements and user stories that the Research and Design teams can act upon.
• Alignment & Governance: Establish regular alignment cadences with UX/UI and Engineering leaders to review prototypes, ensure adherence to portfolio-wide design systems, and resolve priority conflicts across different product lines.
• Admin, User, and Developer Personas: Balance the diverse needs of enterprise IT administrators (security, analytics, deployment), everyday employees (intuitive interfaces, reliable collaboration), and developers (extensibility, clear documentation).
• Master the Message: Partner with Product Marketing to ensure effective, consistent, and cohesive messaging for our product capabilities, and ensure the delivery of high-quality product collateral to explain them.
• Communication: Exceptional written and oral communication skills, with the ability to translate complex technical concepts into compelling value propositions. Ability to "translate" between.
• Technical Fluency: Solid understanding of platform architecture, RESTful APIs, webhooks, and SDKs. You do not need to code, but you must be able to hold your own in technical discussions with engineering architects about platform capabilities and Developer Experience (DX).
• Data & Observability Skills: Deep proficiency with product analytics, telemetry, and observability tools (e.g., Pendo, Amplitude, Mixpanel, Datadog, or similar). Ability to define tracking schemas and extract actionable insights from large datasets.
• Systems Thinking: Demonstrated ability to think beyond a single feature, with a track record of driving unified experiences across a complex suite of

Benefits

Additional Information

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview We are seeking a highly motivated Customer Experience Strategic Portfolio Manager to act as the central Product Owner for the end-to-end user journey across our entire Unified Communications (UC) portfolio. This is a highly strategic role that spans the user interface, our developer APIs, and the foundational platform software required to operate our product services. In this highly cross-functional role, you will be the connective tissue that ensures a consistent, unified, and seamless experience, regardless of which specific UC product a customer is using, or a developer is building on top of our platform. You will partner deeply with our dedicated User Research and UI/UX Design organization. You will define the strategic vision, aggregate business requirements, and champion the 'voice of the customer,' while collaborating with Design leadership to execute a cohesive portfolio-wide experience." You will map customer journeys, analyze user feedback, and translate CX insights into actionable product requirements. If you are passionate about reducing friction in enterprise communications and driving product-led growth through exceptional user experiences, this is the role for you. This role reports directly to the Unified Communication Director of Strategic Portfolio Management Job Description

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