Fleet Monitoring Technician

Requirements

• A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience.
• Basic understanding of heavy equipment, mechanical systems, or a demonstrated interest in developing technical expertise in this area.
• Must be able to work in a 7x24 environment with rotating shifts and a potential on-call schedule.
• Ability to maintain strict confidentiality.
• Strong organizational skills with attention to detail and accuracy.
• Strong time management and communication skills.
• Ability to leverage technology to improve communication and efficiency.
• Ability to multi-task and manage multiple priorities in a fast paced environment.
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
• Ability to proofread and edit written content.
• Attention to deta

Benefits

Additional Information

Build the Future with Us - EquipmentShare is Hiring a Fleet Monitoring Technician At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before . We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We're hiring a Fleet Monitoring Technician at our Corporate Headquarters in Columbia, MO , and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Uptime Monitoring Technician supports the 24/7 remote monitoring and basic management of EquipmentShare's heavy equipment rental fleet and Customer Owned Equipment (COE). This role focuses on monitoring system alerts, assisting with incident triage, and escalating issues to senior team members to help maintain fleet uptime and performance. Primary Responsibilities Perform job duties in accordance with EquipmentShare's vision, mission, and values. Monitor fleet systems and respond to events and alarms; assist with incident triage, documentation, and escalation in accordance with established processes. Support the incident management process by identifying potential issues, gathering relevant information, and escalating as needed. Collaborate with Services Technical Support and senior team members to assist in troubleshooting and resolving equipment issues. Coordinate with internal teams (e.g., Warranty, Service Technicians, Service Managers) to support issue resolution and ensure timely communication. Support other members of the Uptime Management Center and internal teams as needed to ensure effective operations and service delivery. Monitor service maintenance intervals. Monitor and respond to branch personnel/customer queries and requests across various communication channels such as chat, email, and phone. Follow-up with branch personnel and customers to ensure issues are resolved to their satisfaction before closing cases. Contribute to knowledge base documentation to support team learning and improve efficiency. Participate in training initiatives to support development toward a Fleet Monitoring Specialist role and enhance technical and operational knowledge. Work with dealerships on viewing and clearing critical alerts. Adhere to contractual SLO/SLA performance and support team KPIs. Represent the department professionally in interactions with internal teams and customers. Why EquipmentShare? Because we do things differently - and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business - it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals - tech supports you , and you drive us forward. We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special .

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