Technical Account Manager

About the role

As a Technical Account Manager (TAM), you will serve as a trusted technical advisor responsible for driving customer success, technical outcomes, retention (GRR), and expansion (NRR) across an assigned portfolio of enterprise customers. You will lead strategic customer engagements focused on cyber resiliency, platform adoption, operational maturity, and long-term value realization. TAMs are accountable for helping customers maximize the business value of Commvault solutions while proactively managing risk and identifying opportunities for expansion. This role requires a strong balance of customer success leadership, technical expertise, strategic relationship management, and program execution capabilities.

Responsibilities

• Strategic Customer Success Leadership
• Build and maintain strategic relationships with customer stakeholders across technical, operational, and leadership teams
• Serve as the primary technical advisor aligned to customer success objectives and long-term business outcomes
• Develop and execute customer success plans aligned to customer priorities, operational maturity, and cyber resiliency goals
• Drive measurable customer outcomes that improve retention (GRR) and increase expansion opportunities (NRR)
• Conduct regular business reviews, technical strategy sessions, and operational health reviews
• Proactively identify customer risks and develop mitigation plans to protect retention and customer sentiment
• Technical Advisory & Solution Optimization
• Advise customers on cyber resiliency strategies, architecture optimization, operational best practices, and technical maturity improvements
• Lead technical discussions around infrastructure modernization, cloud adoption, data protection, and resiliency initiatives
• Provide guidance on enterprise architectures, scalability, operational readiness, and platform optimization
• Maintain strong knowledge of industry trends, cyber threats, and evolving technologies
• Drive customer adoption of new features, capabilities, and strategic platform enhancements
• Program & Project Management
• Lead customer-facing programs and strategic initiatives from planning through execution
• Coordinate cross-functional technical engagements and customer success activities
• Manage complex customer action plans, dependencies, milestones, and stakeholder alignment
• Drive accountability across internal and customer teams to ensure successful execution of initiatives
• Lead customer escalations and facilitate resolution management across Support, Engineering, Product, and Services organizations
• Revenue Retention & Expansion
• Own technical retention strategies that improve Gross Revenue Retention (GRR)
• Identify expansion opportunities aligned to customer business priorities and operational goals
• Partner with Sales and Customer Success teams to support renewals and expansion motions
• Influence Net Revenue Retention (NRR) through strategic technical engagement and value realization
• Use customer health metrics, adoption data, and engagement trends to forecast risks and opportunities
• Qualifications & Experience
• 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Enterprise IT consulting
• Strong customer success and relationship management capabilities
• Proven experience managing enterprise customer relationships
• Strong technical knowledge across cloud, infrastructure, virtualization, storage, networking, security, and enterprise applications
• Excellent program and project management skills
• Experience leading customer escalations and complex technical discussions
• Ability to communicate technical concepts to both technical and executive audiences
• Strong collaboration, presentation, and stakeholder management skills
• Experience driving customer retention and expansion outcomes
• Preferred Qualificatio

Benefits

Additional Information

Recruitment Fraud Alert We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

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