Learning and Development Specialist

About the role

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants. We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Responsibilities

• This role's primary duties include the following:
• Learning Design/Development:
• Conduct appropriate analyses to identify skill and knowledge gaps to improve performance on the job
• Oversee orientation and onboarding logistics and assist in facilitation of new hire onboarding
• Design, develop and manage annual compliance training processes in partnership with Legal & Compliance teams
• Collaborate with the Clinical Educator and other SMEs to design engaging and meaningful learning experiences for a variety of roles and clinical programs
• Serve as a thought partner to leaders and SMEs to influence learning design, rollout, and reinforcement strategies
• Design learning experiences for leadership development, role-based training, new team member onboarding, AI utilization, and other programs/initiatives, as needed
• Design and develop elearning courses, microlearning, and assessments
• Design and develop performance support materials (e.g. job aids, reference guides, toolkits)
• Leverage LinkedIn Learning to support ongoing education and training initiatives
• Measure training effectiveness through learner feedback, assessments, and performance outcomes
• Ensure learning content meets organizational, regulatory, and accreditation standards
• Partner with SMEs to regularly review and refresh content as roles, tools, or regulations evolve
• Support continuous improvement of all learning and development programs and initiatives
• Learning Systems Administration:
• Manage our current LMS (WorkRamp) end-to-end, including integration with our HRIS (Rippling), user permissions, assignments, and system settings
• Upload, test, and manage the lifecycle of training content
• Serve as the primary escalation point for LMS-related issues and system questions
• Ensure completion records are accurate for regulatory, safety, and accreditation requirements
• Utilize LMS tools and Microsoft Excel to generate, analyze, and interpret learning system data into meaningful dashboards and reports
• Manage LinkedIn Learning administration, including assignments, data analysis, and reporting
• Document LMS processes, workflows, and user guidance to support sustainability and knowledge transfer
• Monitor trends in participation, completion, assessment results, and learner engagement to inform improvements
• Manage LMS vendor relationship, including support tickets, enhancements, and roadmap discussions
• Other duties consistent with this role, as assigned
• Required Qualifications
• Bachelor's degree in education, Instructional Design, Organizational Development or related field
• 3-5 years of experience in instructional design in a business setting
• Minimum 1-year of experience with direct responsibility for LMS administration
• Intermediate skills with Articulate 360, specifically Storyline and Rise
• Intermediate skills with Snagit and Camtasia Studio
• Strong visual design skills
• Strong written and v

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