Clinic Supervisor (GP Clinic, Rotating shift - Work Location: St. George)

About the role

In this role, the successful incumbent will provide support, direction, and oversight of the day-to-day operations ensuring the operational performance of the clinic and delivery of high-quality service at our My Family Clinic branch.

Responsibilities

• Oversee day-to-day operations of the clinic; including and not limited to team supervision in their execution of daily activities, managing staff rosters, resource planning and slots management.
• Train and guide junior staff on daily operations, safety procedures and customer service standards to ensure that they can perform efficiently.
• Oversee the clinic's finance and administration matters including ensuring files and information are organized and petty cash, billings and cash are accounted for and updated to the relevant department.
• Perform frontline services, clinical support and any operational duties during peak hours or when there is a shortage of manpower.
• Manage the housekeeping of the clinic to ensure its tidiness and cleanliness.
• Manage medication, consumables and equipment inventories including ordering and conducting inventory checks.
• Manage telemedicine duties when required.
• Review and improve existing workflow and drive new policies and procedures in the clinic.
• Perform any other ad-hoc projects as assigned.

Requirements

• NITEC/Higher Nitec/GCE 'N' or 'O' level, with 3 years' experience in outpatient GP Clinic and with Supervisory/management experience .
• Advanced knowledge in relevant Government and Insurance schemes and subsidies.
• Strong knowledge on MOH regulatory requirements for GP Clinic, insurance providers program and process.
• Able to supervise, motivate and lead your team effectively.
• Proven ability to work flexibly with changing priorities and deliver high-quality customer-focused service.
• Possess strong interpersonal and communication skills.
• Familiar with clinic management application.
• Ability to commit to 40 hours' work week (rotating shift) based on GP Clinic's operating hours.
• My Family Clinic is a subsidiary of Alliance Healthcare Group and as of today, we have 16 Clinic locations island-wide.
• We regret to inform that only shortlisted applicants will be notified for an interview.
• To learn more about our Organization, please visit:
• https://alliancehealthcare.com.sg.
• https://www.myfamilyclinic.com.sg.

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