Customs Process Trainer

About the role

We are looking for Customs Process Training Expert who can contribute to create an environment where the Customs department can fulfil the vision of "Customer obsession, efficient for us" in all of the team within its scope.

Responsibilities

• The individual will be a part of a team and will be responsible for training and education, within the customer service group. They will be required to
• Develop a systematic training program for Customs teams to support the production team in achieving the individual targets aimed at delivering the specified service level agreements at all times
• Ensure that the relevant Customs training materials are always kept updated
• Conduct system and process training as required by the business needs (LnS product trainings, new hire training, refresher courses, cross-training etc) in conjunction with the team schedule on the floor
• Responsible for the creation and execution of a development program within Customs process to ensure end to end process competence of high performers
• Coordinates closely with cluster leads, team managers and SME Customs specialist to identify training needs and/or gaps, schedule refresher training in a timely manner, help team be familiar with the system and process
• Be responsible for the development of real competency measurement program within Customs process to monitor the staff competency level in their respective process on a regular basis during the year
• 7, Assist in systems implementation, testing, training and issue resolution of existing global Maersk systems
• ensure that company policies are executed accordingly and responsible for communication of company policies to trainees/end users
• Who are we looking for:
• Applicants must hold a degree from a recognised university together with a minimum of 2 years relevant work experience in Logistics or the shipping industry.
• You will also have custom house Brokerage (CHB) experience or have worked in a customs environment with excellent knowledge of the industry in Poland.
• Additionally, candidate must have:
• Excellent command of spoken and written English, Should be also well versed with Polish to connect with local stakeholders
• 2, Good communication and interpersonal skills; able to build good working relationship (internal and external stakeholders)
• 3.Excellent time management skills; multitasking and prioritisation, planning work activities efficiently to meet deadlines and high-level goals
• The ability to prepare effective reports, with the capacity to handle change, stay open to different ideas and support positive changes
• Good knowledge of Customs process within the liner and transportation industry together with a good working knowledge of the integration of service delivery and process excellence nature in the BPO industry
• The ability to deliver effective coaching to trainees and the desire to develop advanced training skills
• The vacancy we are trying to fill would be the trainer that would support the team across all shifts (90-95% EU time zone). Although there needs to be flexibility depending upon the courses to be covered and the availability of both trainees and trainers
• What We Offer You:
• Join our Maersk Global Service Centre (GSC) in Poland and be part of a global leader in shipping and logistics, where your career can truly take off! You will receive world-class training, a work buddy, and all the support you need to become successful.
• We offer you a competitive salary (Between 10,000 and 15,000 PLN a month dependant on experien

Benefits

Additional Information

Hiring Range: 9.000zł - 14.000zł Short Term Incentive at target (actual payout may vary based on performance): 7.5% Benefits: Health Insurance, Life & Accident Insurance, Supplementary Pension Plan (Pracownicze Plany Kapitałowe), Company Social Benefits Fund (ZFŚS), Employee Assistance Program, Global Referral Program, Role Specific Benefits 5 Days a week onsite - Brand New Offices - Central Location Think Global, Work Local with Maersk Global Service Centre! Are you ready to join an organization on an industry-defining journey? At Maersk, we are a global business with 100,000 employees across 130 countries, and our Global Service Centres (GSC) are at the heart of our operations. Our GSC sites are already established across 12 locations in 7 countries - and we are still growing. Last year we opened our newest GSC in central Warsaw, supporting our growing customer base and commitment to operational excellence. Our new GSC offers a great opportunity for motivated professionals to bring their skills and expertise to a dynamic environment where they can gain cross-functional, end-to-end customer support experience, engage in complex problem-solving with global colleagues, and be at the centre of our global logistics operations. Find yourself welcome in our diverse and inclusive culture, working alongside a team of experts around the world, where you are valued for who you are and rewarded for what you bring.

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