Salesforce CRM Leader

About the role

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com . Role Summary: IInfosys Consulting is looking for a Salesforce & CRM Leader to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements. This position necessitates a seasoned leader with significant Salesforce and broader CRM expertise , who can effectively influence substantial digital transformation initiatives, create high-performing consulting teams, and collaborate with clients at the executive level. The preferred applicant will possess a strong consulting background , having successfully led intricate Salesforce programs within Salesforce Professional Services or prominent global consultancies , and will be recognized as a reliable CRM advisor. Role: Salesforce & CRM Leader Location: Sydney / Melbourne Position: Full-time - Permanent Key Responsibilities CRM & Salesforce Leadership Lead and oversee the CRM and Salesforce consulting portfolio in targeted sectors (e.g., Financial Services, Insurance, Telecommunications, Healthcare, Retail). Develop and implement enterprise CRM strategies , roadmaps, and operating models that align with client business goals. Act as the executive Salesforce subject matter expert , encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry-specific Salesforce solutions. Encourage innovation through the integration of AI, analytics, automation, and data-driven CRM capabilities (e.g., Einstein, MuleSoft, integrations). Client Engagement & Advisory Collaborate with C-suite and senior stakeholders to establish CRM transformation agendas and shape strategic decision-making. Lead large-scale Salesforce transformation programs from initial discovery and design to delivery and value realization. Function as the trusted advisor for CRM modernization, enhancing customer experience, and advancing digital front-office initiatives. Consulting & Delivery Excellence Provide oversight, governance, and quality assurance across Salesforce programs and delivery teams. Guarantee delivery excellence, risk management, and compliance with Infosys Consulting methodologies and standards. Direct solution architecture, operating models, and best practices throughout multi-cloud CRM environments. Practice & Capability Building Build, scale, and mentor a high-performing Salesforce consulting practice that includes architects, functional consultants, and delivery leads. Contribute to the growth of the practice , including developing solution accelerators, assets, and thought leadership materials. Work collaboratively with Infosys' global delivery teams to refine onshore/offshore delivery strategies. Business Development & Growth Assist with pre-sales and pursuit activities , including solution formulation, proposal development, estimations, and client presentations. Identify and cultivate new revenue streams within both existing and prospective client accounts. Enhance Infosys' strategic partnership with Salesforce , focusing on alliance initiatives and joint go-to-market strategies. Required Experience & Qualifications Mandatory Experience 15+ years of comprehensive experience in CRM, digital, or enterprise transformation. 10+ years of direct experience within the Salesforce ecosystem , including leadership over extensive Salesforce programs. Demonstrated experience as a CRM Leader, Salesforce Practice Lead, or Senior Consulting Leader . Strong consulting credentials, preferably having been sourced from Salesforce Professional Services or prestigious consultancies . A proven track record of managing multi-million-dollar CRM transformation initiatives . Salesforce & CRM Expertise In-depth knowledge of Salesforce products (Sales, Service, Experience, Marketing, Data Cloud). Strong grasp of CRM architecture, integrations, data strategy, and customer experience design . Experience working in regulated and large-scale enterprise environments . Leadership & Consulting Skills Outstanding stakeholder management and executive communication abilities . Capacity to influence, lead, and motivate senior cli

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