Analyst - Technical - Adv

About the role

The Enterprise Support Office (ESO) Service Desk has an immediate opening for an Advanced Technical Analyst, reporting to ESO Operations Leadership. You will be responsible for researching and analyzing technical and data problems of varying complexity to develop recommendations and solutions related to technical operations. You will provide guidance in identifying, evaluating, and developing effective processes and procedures that meet organizational requirements. You will also participate in cross-functional teams to address technical and systems issues.

Responsibilities

• Perform complex analyses of technology-related information to troubleshoot and resolve major and critical technical business issues
• Research and analyze technical data and problems of varying complexity to develop effective recommendations
• Determine best practices and suggest improvements to current practices
• Resolve technical issues and data inconsistencies
• Implement sustainable technology-based solutions
• Conduct security reviews and analyze application configurations for essential business needs
• Monitor and audit procedural and legal compliance measures
• Provide technical direction, training, and support in the completion of complex project
• Develop and design test plans and testing strategies to ensure data and system integrity
• Identify and document audit requirements
• Plan and execute solutions, providing consultation to clients, colleagues, and management
• Provide technical guidance and recommendations to management on the design, development, and implementation of functional applications
• Direct, coordinate, and provide leadership support to cross-functional team initiatives and technology-based projects
• Participate in cross-functional linked teams to address technical or systems issues
• Lead development and design of testing strategies
• Ensure ongoing integrity, efficiency, and compliance of business operations in alignment with established standards and objectives

Requirements

• Bachelor's degree or equivalent experience (required)
• Master's degree preferred
• 9+ years of relevant work experience
• Preferred Skills:
• Broad and deep technical knowledge of the principles of data collection and analysis
• Strong understanding of business requirements and process improvement criteria
• Expertise in performance metrics review techniques
• Proficient computer skills including Microsoft Outlook, Word, Excel, and PowerPoint
• Experience with various online applications as needed for the role
• Acute analytical and technical ability
• Acute attention to detail with a high level of data integrity and accuracy
• Outstanding oral and written communication skills with the ability to provide clear and concise information and/or instruction to key stakeholders
• Outstanding interpersonal skills and ability to work with internal and external stakeholders including Federal Reserve System staff
• Strong project management and leadership capabilities
• Discover the Reason Why So Many People Love It Here!
• When you join the Richmond Fed, not only will you find a challenging and purposeful career, you'll also have access to a wide range of benefits and perks that support your health and wealth, including:
• Financial Benefits:
• Competitive compensation
• Pension and 401(k) with employer match
• Tuition reimbursement
• Health & Wellness:
• Great medical benefits
• Child and family care leave
• Time Off & Work-Life Balance:
• Generous paid time off
• Paid volunteer leave
• Work environment focused on balance
• Professional Growth:
• Professional development opportunities
• Challenging, mission-driven work
• Onsite amenities that make working here fun!
• Other Requirements and Considerations:
• Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict-of-interest rules and personal investment restrictions.
• If you need assistance or an accommodation due to a disability, please notify rich.recruit@rich.frb.org.
• Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protoco

Benefits

Additional Information

Company Federal Reserve Bank of Richmond Federal Reserve Bank of Richmond When you join the Federal Reserve-the nation's central bank-you'll play a key role, collaborating with a dynamic team of mission-driven professionals to strengthen and protect our economy and our communities. Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth-along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a work environment where you can truly find balance.

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