Manager, Security & IT

About the role

We're looking for a Manager, Security & IT to lead Knak's security and compliance programs while overseeing the company's internal IT operations and support function. This role is first and foremost a security and compliance leadership position . You'll serve as Knak's subject matter expert on security frameworks, governance, risk management, and organizational security practices. At the same time, you'll manage the operational IT function by overseeing priorities, workflows, vendors, and team support to ensure employees have a secure and reliable technology experience. You do not need to be the most technical IT expert in the room. Instead, we're looking for someone who can lead with strong judgment, prioritize effectively, drive accountability, improve processes, and partner cross-functionally to scale secure operations across the business. This role will directly manage the IT function and act as the bridge between security, compliance, and day-to-day IT operations.

Responsibilities

• Security & Compliance Leadership
• Lead and evolve Knak's security and compliance programs across the organization
• Own security frameworks and compliance initiatives including SOC 2 and ISO27001
• Oversee continuous control monitoring, remediation tracking, audit readiness, and compliance reporting
• Partner with internal stakeholders and external auditors to support successful audits and ongoing compliance efforts
• Develop and maintain security policies, standards, procedures, and internal documentation
• Monitor organizational security risks and provide visibility and recommendations to leadership
• Support Governance, Risk, and Compliance (GRC) initiatives and ongoing program improvements
• Security Awareness & Cross-Functional Enablement
• Build security awareness across the company through training, education, and communication
• Partner with teams across Engineering, Product, Operations, and Leadership to promote secure practices
• Help drive behavior change and accountability around security and compliance responsibilities
• Act as a trusted advisor on security best practices and operational risk
• IT Operations Management
• Manage and prioritize the day-to-day IT support function and employee technology experience
• Lead and support the IT function, providing direction, prioritization, and coaching
• Oversee onboarding and offboarding processes, access management, hardware provisioning, and SaaS administration
• Ensure reliable operation of internal systems, collaboration tools, and core business applications
• Partner with external vendors and managed service providers to support infrastructure, endpoint management, and operational needs
• Help improve IT processes, documentation, and operational scalability as the company grows
• Balance security best practices with employee productivity and usability
• What You Should Have
• 3-5 years of experience in security, compliance, governance, risk management, or related operational leadership roles
• Strong understanding of SOC 2 security and compliance framework.
• Experience leading cross-functional initiatives and driving accountability across teams
• Previous people management or team leadership experience
• Ability to manage operational priorities and coordinate IT support functions effectively
• Familiarity with modern workplace technologies and SaaS platforms such as Google Workspace, Microsoft 365, Okta, Slack, and Zoom
• Strong communication, organizational, and stakeholder management skills
• A practical, solutions-oriented approach to balancing security, risk, and business needs
• Experience working in SaaS, technology, or high-growth environments

Requirements

• Security certifications such as CISA, CISM, Security+, or similar
• Experience supporting SOC 2 or ISO27001 audits
• Familiarity with endpoint management, identity and access management, or IT operations workflows
• Experience working with external IT vendors or managed service providers
• Exposure to scripting or automation tools such as PowerShell or Bash

Benefits

Additional Information

Knak is a mission-driven company Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... Empowering people to be creative. That's why Knak exists. We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform. Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it's the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand. Oh, and we have a bit of fun while doing it, too!

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