Director, Client Management

Responsibilities

• In partnership with Client Management leadership , ensures robust strategies and client plans are developed and captured in Salesforce for all clients within their book of business
• M anagement of rev e nue for assigned team and clients inclusive of:
• Establish regular caden ce for review of b udgets, forecasts and product utilization for assigned book of business
• Ensures that team goals for c lient r enewals & r etention are achiev ed or surpassed
• Establish r isk identification and mitigation strategies for volume decreases, service gaps, changes in client relationships, and key advocates. Escalates to key leadership partners , develops initial risk mitigation strategy and ensures e xecut ion of agreed upon risk mitigation strategies .
• Enables team to d rive r evenue growth through existing product optimization ; ensures that team understand s and can effectively communicate Zelis' key differentiators, product strategy, product features and functionality with applicability to client
• Coordinates i mpact a nalysis intake and delivery for existing solutions yielding opportunity to engage with clients to demonstrate additional value for new and/or expanded product utilization
• Manag e s client fee requests/or considerations for existing products ; collaborate s within the business to provide OneZelis opportunities and solutions while understand ing the impact of dependencies across the business
• Ensured that team is abreast of the regulatory environment and its impact on Zelis clients. Proactively engages strategies to achieve value from the Zelis platform in relation to the regulatory environment
• Ensure s team metrics are achieved for measurement of high-quality service delivery and client satisfaction ; measurements will include NPS scores, timely escalation and resolution of issues as well as other internal measures such as:
• Client Relationship Building - maximizing breadth and depth of relationships ; Works closely with clients to intimately understand their business strategies, needs and challenges.
• Client Audit s & Compliance items to ensure seamless and timely responses
• Client Reportin g - delivery according to agreed upon intervals with the ability to provide performance synopsis as well as business i nsights demonstrating the Zelis value proposition
• E scalated Accounts Receivable and work towards timely resolution within the Zelis enterprise
• Ensures all Stewardships/ Q BRs are completed and optimize value within client book
• Securing client reference status and permission in support of key Zelis projects, case studies or other Zelis initiatives, as needed
• Client case study selection as applicable
• Manage s existing contr act s in partnership with SCEs, sales, BU and legal
• Support s Sales for cross

Benefits

Additional Information

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Director Client Management will lead a team focused on managing a strategic book of business comprised of vertically aligned clients and will drive growth for Business Units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always exceeding client expectations while driving a superior OneZelis customer experience. The Director will develop and nurture critical internal and external relationships to sustain and build upon Zelis' value proposition and work collaboratively across the enterprise to achieve their clients goals and objectives. The Director will drive efforts to promote OneZelis, OneTeam inclusive of cross-training and product education within the team.

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