Customer Service Officer
External
Watchlab · Far East Plaza, SingaporeS$36K–S$48K/yrFull-timeUnknownToday
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Responsibilities
- Attend to customer inquiries via walk-in, phone, WhatsApp, email, and social media channels.
- Provide professional advice on watch repair, servicing, polishing, and authentication services.
- Receive watches for servicing and accurately record customer and watch details.
- Prepare quotations, invoices, and service orders using the company's management system.
- Follow up with customers on repair status, collection arrangements, and after-sales service.
- Coordinate with technicians and watchmakers to ensure timely service completion.
- Handle customer feedback, complaints, and service recovery professionally.
- Process payments and maintain accurate transaction records.
- Maintain customer database and service history records.
- Assist in showroom operations, ensuring a clean and welcoming environment.
- Support sales and marketing activities, including promotions and customer engagement campaigns.
- Perform administrative duties and prepare periodic reports as required.
Requirements
- ✅ Bachelor's Degree or equivalent.
- ✅ Prior experience in the luxury watch or pawnshop industry is an advantage.
- ✅ Strong communication and interpersonal skills.
- ✅ Goal-oriented with the ability to work independently.
- ✅ Able to commit to retail hours(including weekends), 5 days per week.
- Why You'll Love Working With Us
- ✅ Safe and healthy working environment.
- ✅ Opportunities to learn and gaindiverse skill sets.
Additional Information
Job Description & Requirements WatchLab Pte Ltd is a Singapore-based luxury watch service centre specializing in watch repair, servicing, polishing, authentication, and restoration. Led by Swiss-trained watchmakers, it provides expert care for premium timepieces using genuine parts and professional-grade equipment. As our business continues to grow, we are looking for a dedicated and customer-oriented Customer Service Officer to join our team.
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